Guest Service Agent - Mall Concierge

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Marina Bay Sands is seeking a hospitality-focused team member to deliver exceptional shopping experiences for shoppers and guests at The Shoppes. No prior experience is required as training will be provided, with opportunities to assist VIP shoppers and participate in mall marketing redemptions.

Ideal candidates should have a diploma or degree in hospitality or related field, basic MS Office skills, and a positive customer-service attitude.

Qualifications

• Diploma or degree in hospitality or related field preferred.
• No experience required; training will be provided.
• Basic knowledge of MS Office (Word and Excel).
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays
• Excellent customer service attitude
• Keen to work in hospitality environment

Responsibilities

• Deliver wonderful shopping experience to shoppers and guests of Marina Bay Sands.
• Attend to shoppers’ enquiries and feedback for customer experience improvement.
• Perform Mall Marketing redemptions and any other duties assigned.
• Attend to Luxury Shoppers (VIP Service training will be provided).
• Enjoy being a proud ambassador of The Shoppes at Marina Bay Sands.

Skills

Customer service

Communication

Team player

Education

Diploma/Degree in hospitality or related field

Tools

MS Office

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Deliver wonderful shopping experience to shoppers and guests of Marina Bay Sands
• Attend to shoppers’ enquiries and feedback for customer experience improvement.
• Perform Mall Marketing redemptions and any other duties assigned.
• Attend to Luxury Shoppers (VIP Service training will be provided)
• Enjoy fun and be a proud ambassador of The Shoppes at Marina Bay Sands

Job Requirements

• Education & Certification
  • Diploma/Degree in hospitality or related field preferred
• Experience
  • No experience required as training will be provided.
• Other Prerequisites
  • Have basic knowledge of MS Office (Word and Excel).
  • Willing to work various shifts, including mornings and afternoons, as well as on public holidays
  • Great personality with excellent customer service attitude
  • Seeking good career prospects in Hospitality field
  • Keen to work in an exciting and learning environment

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands is the leading business, leisure and entertainment destination in Asia. The vision was to build an integrated development that is timeless, and a landmark that possesses a distinct identity which distinguishes Singapore from other cities. Located along the Marina Bay waterfront, the integrated resort features more than 2,200 hotel rooms and suites across its three cascading hotel towers, and an extraordinary rooftop Sands SkyPark with an Infinity Pool. It also boasts the best shopping mall in Asia, the largest nightclub in Singapore, world‑class celebrity chef restaurants, a theatre and a Las Vegas‑style casino. Business visitors will also enjoy the extensive Meetings, Incentives, Conventions and Exhibitions (MICE) facilities featuring state‑of‑the‑art technology, highly flexible exhibition halls, and a convention centre that can host over 45,000 delegates. Completing the line‑up of attractions is ArtScience Museum at Marina Bay Sands, which plays host to permanent and marquee exhibitions.