VIP Luxury Retail Experience Manager
HRNET VENTURES PTE. LTD.
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Benefits offered by this job
Job summary
HRNET Ventures Pte. Ltd. is seeking a Customer Service Manager to lead service excellence, elevate the in-store experience, and create memorable moments for every customer. The role focuses on maintaining brand standards, grooming, and professional service for VIP guests.
Ideal candidates bring 8+ years in Luxury Retail supervision or cabin crew, with strong communication and leadership skills to drive customer satisfaction and team performance in a premium environment.
Qualifications
- 8 years of experience in Luxury Retail supervision or Cabin Crew.
- Passion for delivering outstanding customer experiences.
- Excellent communication, problem-solving, and conflict resolution skills.
- Strong leadership and stakeholder management abilities.
Responsibilities
- Maintain the store's presentation and image to brand standards.
- Lead and manage grooming, professionalism, and service excellence.
- Support daily store operations and customer reception.
- Welcome VIP and high-value visits with personalized service.
- Handle customer feedback and service recovery to ensure satisfaction.
- Monitor standards and implement service improvements with teams.
- Foster a positive, service-oriented culture.
Skills
Job description
HRNET Ventures Pte. Ltd. is seeking a Customer Service Manager to lead service excellence, elevate the in-store experience, and create memorable moments for every customer. The role focuses on maintaining brand standards, grooming, and professional service for VIP guests.
Ideal candidates bring 8+ years in Luxury Retail supervision or cabin crew, with strong communication and leadership skills to drive customer satisfaction and team performance in a premium environment.
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