Customer Service Manager | Up to $9000 | Luxury Retail

HRNET VENTURES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Career growth opportunities

Premium retail environment

Job summary

HRNET Ventures Pte. Ltd. is seeking a Customer Service Manager to lead service excellence, elevate the in-store experience, and create memorable moments for every customer. The role focuses on maintaining brand standards, grooming, and professional service for VIP guests.

Ideal candidates bring 8+ years in Luxury Retail supervision or cabin crew, with strong communication and leadership skills to drive customer satisfaction and team performance in a premium environment.

Qualifications

• 8 years of experience in Luxury Retail supervision or Cabin Crew.
• Passion for delivering outstanding customer experiences.
• Excellent communication, problem-solving, and conflict resolution skills.
• Strong leadership and stakeholder management abilities.

Responsibilities

• Maintain the store's presentation and image to brand standards.
• Lead and manage grooming, professionalism, and service excellence.
• Support daily store operations and customer reception.
• Welcome VIP and high-value visits with personalized service.
• Handle customer feedback and service recovery to ensure satisfaction.
• Monitor standards and implement service improvements with teams.
• Foster a positive, service-oriented culture.

Skills

Customer service excellence

Communication skills

Leadership

Teamwork

Stakeholder management

Problem solving

Conflict resolution

Positive attitude

Job description

Are you passionate about delivering exceptional customer experiences? Do you have a background in aviation, luxury retail, or premium hospitality? We are looking for a Customer Service Manager to lead service excellence, elevate the in-store experience, and create memorable moments for every customer.

What You'll Do:

• Maintain the overall presentation and image of the store, ensuring brand standards are consistently upheld.
• Lead and manage staff grooming, professionalism, and service excellence.
• Support daily store operations, customer reception, and sales activities.
• Welcome and manage VIP and high-value customer visits, delivering personalized service experiences.
• Handle customer feedback and service recovery professionally to ensure customer satisfaction.
• Monitor customer service standards and operational procedures, working closely with relevant teams to implement service improvements and corrective actions.
• Foster a positive, service-oriented culture within the store.

What You Bring:

• 8 years of relevant experience as a Luxury Retail Supervisor/Cabin Crew
• A genuine passion for customer service and creating exceptional customer experiences.
• Excellent communication, problem-solving, and conflict resolution skills.
• Strong leadership, teamwork, and stakeholder management abilities.
• A positive attitude, integrity, professionalism, and a commitment to delivering outstanding service.

Why Join Us:

• Competitive salary and attractive benefits.
• Career growth opportunities within a premium retail environment.
• Work with a professional and passionate team.
• Be part of a company that values service excellence and customer satisfaction.