VIP Luxury Brand & Experience Director - Salon

umar pte. ltd.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

umar pte. ltd. in Singapore seeks a highly strategic Brand & Customer Experience Manager to oversee the end-to-end luxury journey for premium salon clients. Lead brand growth initiatives, manage VIP portfolios, and partner on high-level marketing strategies to uphold premium service standards.

The role emphasizes senior stakeholder relations with top-tier VIP clients during visits, mentoring staff, and driving operational strategy, brand positioning, and customer retention across all channels.

Qualifications

• Minimum 4 years in the Russian nail business or premium hospitality.
• Strong focus on customer experience and branding.
• Excellent communication and leadership abilities.
• Ability to design premium service journeys.

Responsibilities

• Customer Experience Strategy: Design, implement, and audit the premium service journey.
• Service Standards: Establish luxury SOPs and benchmarks.
• VIP Portfolio Management: Manage high-net-worth clients.
• Client Retention: Oversee retention frameworks for long-term value.
• Escalation Resolution: Handle escalations and analyze feedback for recovery.
• Strategic Marketing: Plan exclusive brand collaborations and loyalty programs.
• Brand Identity: Oversee brand identity and digital footprint.
• Workforce Training: Develop training modules for staff.
• Performance Analysis: Monitor retention and campaign performance via CRM data.

Skills

Brand management

Customer experience

Relationship building

Leadership

Data-driven decisions

Russian language

Tools

CRM

Job description

umar pte. ltd. in Singapore seeks a highly strategic Brand & Customer Experience Manager to oversee the end-to-end luxury journey for premium salon clients. Lead brand growth initiatives, manage VIP portfolios, and partner on high-level marketing strategies to uphold premium service standards.

The role emphasizes senior stakeholder relations with top-tier VIP clients during visits, mentoring staff, and driving operational strategy, brand positioning, and customer retention across all channels.