VIP IT & Meeting Room Support Specialist

Helius Technologies; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Helius Technologies is seeking an IT Support professional to provide VIP and end-user assistance on-site in Singapore. You will handle devices, software, printers, and AV for meetings and events, ensuring quick issue resolution and service continuity.

The role requires strong customer service, solid troubleshooting, and familiarity with Windows, macOS, and conferencing tools. On-site collaboration with vendors and IT teams is essential.

Qualifications

• Diploma or equivalent in IT or CS.
• Experience in IT VIP and end-user support.
• Familiarity with Windows/macOS and meeting room AV.
• Experience with ServiceNow is a plus.
• Strong customer service and professional discretion.

Responsibilities

• Provide dedicated IT support to VIP users, board members and senior management.
• Install, configure, deploy and maintain laptops, desktops, mobiles and printers.
• Test and support AV equipment for meetings and events.
• Manage incidents and service requests in ServiceNow and document resolutions.
• Coordinate IT operations, vendor interactions and workplace IT guidelines.

Skills

VIP IT support

End-user support

Customer service

Communication

Time management

Discretion with VIPs

Education

Diploma or equivalent qualification in Information Technology/Computer Science

Tools

ServiceNow

Microsoft Teams

Zoom

Job description

Helius Technologies is seeking an IT Support professional to provide VIP and end-user assistance on-site in Singapore. You will handle devices, software, printers, and AV for meetings and events, ensuring quick issue resolution and service continuity.

The role requires strong customer service, solid troubleshooting, and familiarity with Windows, macOS, and conferencing tools. On-site collaboration with vendors and IT teams is essential.