Executive VIP IT Support & AV Specialist

Helius Technologies; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Helius Technologies in Singapore seeks an IT VIP Support specialist to ensure rapid, confidential tech assistance for Board members, senior management and staff. You will manage end-user devices, software, printers and AV systems, delivering reliable, discreet support with a focus on business continuity.

You will work on-site at designated offices, handle meetings and events, and coordinate with IT teams and vendors to maintain service levels and security compliance.

Qualifications

• Diploma or equivalent qualification in Information Technology.
• Experience in IT VIP support or end-user computing.
• Familiarity with Windows, macOS, printers and meeting room AV systems; ServiceNow is a plus.
• Experience supporting senior management or corporate events is an advantage.

Responsibilities

• Provide dedicated VIP IT support to Board members and senior management.
• Install, configure and maintain laptops, desktops, mobile devices and peripherals.
• Troubleshoot hardware, software, OS and connectivity across Windows/macOS/mobile environments.
• Perform pre-meeting checks and on-site technical support for executive meetings and events.
• Manage incidents and service requests in ServiceNow with timely updates and resolutions.
• Coordinate with IT teams and vendors to ensure service continuity and good AV performance.

Skills

VIP support

Windows 11

macOS

ServiceNow

Teamwork

Communication

AV systems

Education

Diploma in Information Technology

Tools

ServiceNow

Microsoft Teams

Zoom

Job description

Helius Technologies in Singapore seeks an IT VIP Support specialist to ensure rapid, confidential tech assistance for Board members, senior management and staff. You will manage end-user devices, software, printers and AV systems, delivering reliable, discreet support with a focus on business continuity.

You will work on-site at designated offices, handle meetings and events, and coordinate with IT teams and vendors to maintain service levels and security compliance.