Onsite IT Support Specialist - Deskside & AV

THINKT PTE. LTD.; Singapore; On-site; SGD 42,000 - 63,000; Full time

Job summary

THINKT PTE. LTD. in Singapore seeks an experienced Deskside Support professional to provide walk-up and in-person user assistance, perform laptop handovers, and assist with login and authentication issues.

You will support meeting rooms, AV validation, and onsite incident responses while coordinating with vendors and handling asset lifecycle tasks. The role emphasizes a hands-on, customer-focused service mindset, strict adherence to procedures, and reliable, punctual on-site support for daily

Qualifications

• Basic experience providing onsite / deskside support in a corporate or office environment.
• Ability to perform laptop handover, setup, and replacement by following defined procedures.
• Experience assisting users with login, authentication, and access issues.

Responsibilities

• Deskside Support - Walk-up and in-person user assistance.
• Meeting Rooms AV Testing - Conferencing and AV validation.
• Live Meeting Support - Immediate onsite incident response.
• Laptop Handover - Physical device issuance and setup.
• Authenticator Setup - Onsite authenticator configuration.
• Offboarding Collection - Asset retrieval from departing users.
• Laptop Replacement and Troubleshooting - Faulty or lifecycle device swaps.
• Software Installation - Manual onsite installs and updates.
• Peripheral Support and Replacement - Desk equipment assistance and onsite hardware swaps.
• Printer Access and troubleshooting - Printer setup, card replacement, and onsite checkup.
• Meeting Room Checks - Daily physical room inspections.
• Vendor Coordination - Supervision of onsite vendors.
• After‑Hours Support - Onsite support for planned works.
• Asset Tracking - Physical inventory management.
• Asset Disposal - Device handover and disposal support.
• SOP Updates - Onsite process documentation.

Skills

Onsite desk-side support

Laptop handover setup

Authentication/login support

Customer service

Tools

Printer setup

AV testing

Asset tracking software

Job description

THINKT PTE. LTD. in Singapore seeks an experienced Deskside Support professional to provide walk-up and in-person user assistance, perform laptop handovers, and assist with login and authentication issues.

You will support meeting rooms, AV validation, and onsite incident responses while coordinating with vendors and handling asset lifecycle tasks. The role emphasizes a hands-on, customer-focused service mindset, strict adherence to procedures, and reliable, punctual on-site support for daily