VIP Guest Experience Manager – Luxury Hotel Lounge

Fairmont Singapore & Swissôtel The Stamford

Singapore

On-site

SGD 56,000 - 89,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Fairmont Singapore & Swissôtel The Stamford is seeking an Assistant Manager for the Fairmont Gold Lounge in Singapore. The role focuses on high-end guest service, VIP guest management, and ensuring executive club standards are met with strong team leadership.

Responsibilities include staffing, VIP logistics, guest relationship building, issue resolution, and maintaining service excellence. The candidate should bring luxury hotel experience and a proactive, independent work style to drive guest

Qualifications

Minimum 4 years of luxury hotel front office experience.
Strong knowledge of OPERA and related subsystems.
GCE A-Level minimum; university degree preferred.
Proven leadership and coaching ability; self-driven.

Responsibilities

Assign sufficient manning for daily operational needs.
Plan VIP arrivals and departures and ensure operational efficiency.
Develop and maintain strong guest relationships to ensure guest loyalty.
Handle guest issues when needed.
Meet, greet, room and service all VIP guests.
Plan and review rosters to meet productivity goals.
Ensure LQA service standards are in practice as set by the hotel at all times.
Conduct audit checks on colleagues' service standards and ensure compliance with hotel standards.
Responsible for all aspects of Guest Service and Guest Satisfaction generated and maintained on the Executive Club.
Monitor maintenance and development of the Executive Club product.
Facilitate preventive maintenance program with housekeeping and engineering.
Ensure revenues are generated for the Executive Club with a minimum of associated expenses.