Lobby Lounge Assistant Manager - Lead Guest Experience

Shangri-La Group; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

Shangri-La Singapore is a sophisticated urban retreat for business and leisure travellers, seeking an Assistant Manager for the Lobby Lounge to lead daily operations and ensure exceptional guest experiences.

The role requires a Diploma or Degree in Hospitality Management with at least six years in F&B, including two in a supervisory capacity, and a proven ability to motivate teams, manage costs, and drive service standards.

Qualifications

• Diploma or Degree in Hospitality Management or a related discipline.
• Minimum 6 years of Food & Beverage experience, with at least 2 years in a supervisory or managerial role.
• Strong leadership skills with the ability to motivate, coach, and develop teams.
• Excellent guest service mindset with strong communication and problem‑solving skills.
• Financial and operational acumen with experience in inventory, budgeting, and cost control.
• Ability to work flexible shifts, including weekends and public holidays.

Responsibilities

• Assisting the Lobby Manager to oversee daily Lobby Lounge operations ensuring smooth service delivery and exceptional guest experience
• Maintain thorough knowledge of food, beverage, menu offerings, and service standards, including seasonal changes
• Ensure full compliance with SFSMS, hygiene, food safety, and Fire & Life Safety standards
• Conduct regular front‑and back‑of‑house inspections to monitor service quality, cleanliness, set‑up, and maintenance
• Build strong guest relationships, actively gather feedback, and handle guest complaints professionally and tactfully
• Support marketing initiatives through market surveys, trend analysis, and implementation of strategies to grow market share
• Manage and motivate the team through recruitment, rostering, training, performance management, and disciplinary actions when required
• Ensure team members are equipped with proper tools, training, and a safe, productive working environment
• Monitor inventory, requisitions, breakage, and operational costs with strong cost‑control measures
• Assist F&B leadership with budgeting, forecasting, CAPEX planning, and P&L management
• Maintain accurate administrative records, outlet reports, SOPs, logbooks, and guest feedback systems, while supporting special projects as assigned

Skills

Leadership

Guest service

Communication

Problem solving

Budgeting

Cost control

Education

Diploma or Degree in Hospitality Management

Job description

Shangri-La Singapore is a sophisticated urban retreat for business and leisure travellers, seeking an Assistant Manager for the Lobby Lounge to lead daily operations and ensure exceptional guest experiences.

The role requires a Diploma or Degree in Hospitality Management with at least six years in F&B, including two in a supervisory capacity, and a proven ability to motivate teams, manage costs, and drive service standards.