VIP Front Desk Agent — Elevate Guest Experiences

Ennismore; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Mondrian Singapore Duxton seeks a guest-focused Front Desk Associate to welcome arrivals and manage check-in, requests, and VIP service. You will differentiate guest types, handle registrations, and assist with room changes while maintaining security and privacy standards.

Daily duties include processing reservations, updating handover logs, and up-selling to maximize room rates. Flexibility for shifts and strong communication skills are essential.

Qualifications

• Previous experience in customer service in hospitality
• Excellent verbal and written communication in English
• Proficiency in cash handling procedures and computerized cash register systems
• Strong multitasking abilities and attention to detail
• Ability to remain calm and professional in high-pressure situations
• Proficient in using standard office equipment (computer, telephone, copier, fax machine)
• Basic computer skills, familiarity with property management systems
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of local attractions and services in Singapore (preferred)
• Ability to stand for extended periods and assist with light lifting when necessary
• Strong problem-solving skills and a customer-focused mindset
• Collaborative team player with a positive attitude

Responsibilities

• Actively welcome, greet and check guests in
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

Skills

Customer service experience

Excellent communication skills

Cash handling proficiency

Multitasking

Calm under pressure

Team player

Knowledge of local attractions (SG)

Tools

Property management system

Office equipment (PC, phone, copier, fax)

Job description

Mondrian Singapore Duxton seeks a guest-focused Front Desk Associate to welcome arrivals and manage check-in, requests, and VIP service. You will differentiate guest types, handle registrations, and assist with room changes while maintaining security and privacy standards.

Daily duties include processing reservations, updating handover logs, and up-selling to maximize room rates. Flexibility for shifts and strong communication skills are essential.