Front Desk Concierge: VIP Guest Experience

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Mondrian Singapore Duxton is seeking a Front Desk Associate to warmly welcome guests, check them in, and provide a personalized experience. You will share knowledgeable insights about the hotel, local sights, and happenings while ensuring requests are handled with care and timely follow-up.

Maintain guest privacy, assist with VIP handling, and support revenue through up-selling, while keeping reception areas organized and compliant with internal standards.

Qualifications

• Provide high quality, personalized service to all guests.

Responsibilities

• Actively welcome, greet and check guests in.
• Inform guests with savvy knowledge of hotel, its services, the city, and local happenings.
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up.
• Differentiate between guest types and handle them appropriately (confirmed reservations, walk-ins, VIPs, groups).
• Follow up on arrivals using prescribed procedures, modify registration cards, manage special requests, rate changes and room changes.
• Address guest requests, accidents or thefts promptly within 20 minutes and log in Nuvola or internal system.
• Update and maintain the reception handover book and relay guest feedback to the on-duty Manager.
• Ensure guest privacy and confidentiality aligned with Mondrian Singapore Duxton standards.
• Adhere to correct procedures and policy standards.
• Maintain supplies for the front desk, manage par stock and order supplies.
• Comply with hotel credit policy for payments, including cash, cards, vouchers, and international currency.
• Encourage up-selling to maximize rates.
• Keep work areas clean and well-maintained.

Job description

Mondrian Singapore Duxton is seeking a Front Desk Associate to warmly welcome guests, check them in, and provide a personalized experience. You will share knowledgeable insights about the hotel, local sights, and happenings while ensuring requests are handled with care and timely follow-up.

Maintain guest privacy, assist with VIP handling, and support revenue through up-selling, while keeping reception areas organized and compliant with internal standards.