VIP Desktop Support Engineer (Windows & O365, ITSM)

Techcom Solutions India Private Limited; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Techcom Solutions India Private Limited in Singapore seeks an IT Service Desk and Deskside Support specialist to resolve end-user hardware and software issues and to manage incidents efficiently.

You will support Windows OS and Office 365, handle VIP user requests, trouble conference room devices, coordinate with Network/Data Center teams, and document all activities in the ITSM system, ensuring high customer satisfaction.

Responsibilities

• Provide end-user and deskside support for hardware and software issues.
• Support Windows OS and Microsoft O365 applications.
• Manage IT support activities at the client location.
• Handle VIP user support and ensure high customer satisfaction.
• Troubleshoot conference room devices, projectors, and meeting room facilities.
• Coordinate with Network and Data Center teams for issue resolution.
• Record and track incidents and service requests in the ITSM tool.
• Manage device provisioning, replacement, and DaaS lifecycle activities.
• Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)

Job description

Techcom Solutions India Private Limited in Singapore seeks an IT Service Desk and Deskside Support specialist to resolve end-user hardware and software issues and to manage incidents efficiently.

You will support Windows OS and Office 365, handle VIP user requests, trouble conference room devices, coordinate with Network/Data Center teams, and document all activities in the ITSM system, ensuring high customer satisfaction.