VIP Crypto Client Success Manager

QUTOU TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

QUTOU TECHNOLOGY PTE. LTD. seeks a VIP Client Services Manager to support users on trading activities and platform features, in the Web3/FinTech space. You will resolve complex issues and design training for the service team, driving product knowledge and support excellence.

The role emphasizes proactive learning, strong communication, and collaboration with internal and external stakeholders in a fast-paced environment. Knowledge in crypto and Web3 is highly advantageous.

Qualifications

• 1+ years of customer service experience in a cryptocurrency exchange.
• Strong communication and interpersonal skills.
• Ability to coordinate internal and external stakeholders.
• Interest in Web3, financial markets and blockchain.
• Proactive learner with integrity and enthusiasm.

Responsibilities

• Serve as primary contact for users on trading activities and platform features.
• Resolve complex customer issues promptly and satisfactorily.
• Design and implement training programs for the customer service team.
• Collect and report user feedback and market data for product improvement.

Skills

Customer service

Communication

Stakeholder coordination

Crypto exchange knowledge

Job description

QUTOU TECHNOLOGY PTE. LTD. seeks a VIP Client Services Manager to support users on trading activities and platform features, in the Web3/FinTech space. You will resolve complex issues and design training for the service team, driving product knowledge and support excellence.

The role emphasizes proactive learning, strong communication, and collaboration with internal and external stakeholders in a fast-paced environment. Knowledge in crypto and Web3 is highly advantageous.