VIP Client Services Manager

QUTOU TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

QUTOU TECHNOLOGY PTE. LTD. seeks a VIP Client Services Manager to support users on trading activities and platform features, in the Web3/FinTech space. You will resolve complex issues and design training for the service team, driving product knowledge and support excellence.

The role emphasizes proactive learning, strong communication, and collaboration with internal and external stakeholders in a fast-paced environment. Knowledge in crypto and Web3 is highly advantageous.

Qualifications

• 1+ years of customer service experience in a cryptocurrency exchange.
• Strong communication and interpersonal skills.
• Ability to coordinate internal and external stakeholders.
• Interest in Web3, financial markets and blockchain.
• Proactive learner with integrity and enthusiasm.

Responsibilities

• Serve as primary contact for users on trading activities and platform features.
• Resolve complex customer issues promptly and satisfactorily.
• Design and implement training programs for the customer service team.
• Collect and report user feedback and market data for product improvement.

Skills

Customer service

Communication

Stakeholder coordination

Crypto exchange knowledge

Job description

We are seeking for a VIP Client Services Manager to join our expansion within the Web3/FinTech Industry!

Responsibilities:

• Serve as a primary point of contact for users, providing prompt, friendly, and accurate support on trading activities and platform functionalities.
• Oversee and streamline the resolution of intricate customer issues, ensuring all customer needs are met efficiently and satisfactorily.
• Design and implement comprehensive training programs for the customer service team, equipping them with in-depth product and service knowledge to elevate support standards.
• Systematically collect, analyze, and report user feedback and market data, contributing directly to the continuous improvement and evolution of our products and services.

Requirements:

• 1+ years of proven experience in customer service within a cryptocurrency exchange, coupled with a solid understanding of exchange products.
• Exceptional communication and interpersonal skills, enabling you to effectively coordinate internal and external stakeholders to address and resolve user complaints.
• A proactive and continuous learning mindset, staying abreast of the latest industry developments to provide up-to-date and reliable information.
• A strong passion for Web3, financial markets, and the blockchain industry; prior experience in these areas is highly advantageous.
• A collaborative team player with a high degree of integrity, enthusiasm for your work, and the resilience to thrive in a fast-paced environment.