Fintech Client Services & Operations Manager

QUESS SINGAPORE; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

QUESS SINGAPORE in Singapore is seeking an experienced Customer Operations Lead to plan and manage manpower for livechat and email, ensuring coverage meets business requirements and high KPI performance.

You will coach and develop the team, monitor performance, analyze data, and prepare detailed reports with actionable solutions. The role requires English and Korean, 5 days work including weekends, and a passion for fintech/crypto trading environments.

Qualifications

• Bachelor degree in finance, economics, mathematics, business administration, or related field.
• 5–7 years in customer service with 2–3 years in supervisory roles.
• Experience with livechat and email operations in fast-paced sectors.

Responsibilities

• Plan and manage manpower for livechat and email operations.
• Oversee team performance and ensure KPIs are met.
• Provide coaching and training to team members.
• Monitor challenges and drive continuous improvement across processes.

Skills

Livechat operations

Team supervision

Data analysis

Reporting

Coaching & training

Education

Bachelor degree in finance / economics / mathematics / business administration or related

Job description

QUESS SINGAPORE in Singapore is seeking an experienced Customer Operations Lead to plan and manage manpower for livechat and email, ensuring coverage meets business requirements and high KPI performance.

You will coach and develop the team, monitor performance, analyze data, and prepare detailed reports with actionable solutions. The role requires English and Korean, 5 days work including weekends, and a passion for fintech/crypto trading environments.