VIP Concierge & Facilities Coordinator

JLL; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

JLL Singapore is seeking a proactive Concierge Coordinator within Integrated Facilities Management. You will assist VIP arrivals, manage the concierge counter and inquiries, handle calls, and log feedback with follow-through to resolution, while coordinating with the facilities team for smooth operations.

You will pre-register guests using the Visitor Management System, book meeting rooms, coordinate events, generate concierge reports, and support Butler services and Helpdesk when needed.

Qualifications

• Experience in the service industry.
• Diploma or equivalent in a related field.
• Strong written and oral communication skills.
• Fluent English in speech and writing.
• Ability to multitask and manage time effectively.

Responsibilities

• Assist with VIP arrivals.
• Manage the concierge counter and all enquires.
• Manage calls.
• Log all feedback and follow through until case is satisfactorily resolved.
• Handle complaints and deploy facilities team support.
• Use the Visitor Management System to pre-register guests/visitors.
• Book and manage meeting rooms (setup, AV etc.).
• Event coordination.
• Generate concierge reports.
• Assist and deploy Butler Services.
• Assist Helpdesk as and when needed.
• Ad hoc tasks that may be assigned as when needed.

Skills

Customer service

Multitasking

Time management

Communication skills

Fluent English

Work under pressure

Team player

Education

Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

JLL Singapore is seeking a proactive Concierge Coordinator within Integrated Facilities Management. You will assist VIP arrivals, manage the concierge counter and inquiries, handle calls, and log feedback with follow-through to resolution, while coordinating with the facilities team for smooth operations.

You will pre-register guests using the Visitor Management System, book meeting rooms, coordinate events, generate concierge reports, and support Butler services and Helpdesk when needed.