Video Conferencing Engineer — 24/7 AV/VC Ops & VIP Support
AVATAR MODERN TECHNO SERVICES PTE. LTD.
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Job summary
AVATAR MODERN TECHNO SERVICES PTE. LTD. is seeking a Level 2 operations specialist to provide expert AV and video conferencing support for enterprise environments.
You will resolve incidents, monitor meeting room health, and assist VIP meetings across Zoom Rooms, Cisco Collaboration, Microsoft Teams Rooms, and Poly endpoints. The role requires hands-on experience with Q-SYS DSP, Crestron, Extron, and room automation, with a focus on high availability and rapid incident closure.
Qualifications
- Experience administering enterprise AV/VC environments.
- Strong understanding of room health monitoring and incident resolution.
Responsibilities
- Provide L2 support for Zoom Rooms, Cisco VC, and AVVC infrastructure.
- Troubleshoot room audio, video, content sharing, camera, microphone, and codec issues.
- Support Poly X52/X72, G7500, G62 endpoints and associated peripherals.
- Support Crestron, Extron, and Q-SYS integrated room solutions.
- Perform room commissioning, firmware upgrades, health checks, and preventive maintenance.
- Provide daily meeting support.
- Support VIP meetings and critical business events.
- Meeting room monitoring and swift issue resolution.
- Maintain inventory, documentation, and SOPs.
- Handle INC tickets and ensure timely closure within SLA.
- Participate in problems and change management processes.
- Prepare/run books and operations support docs.
Skills
Tools
Job description
AVATAR MODERN TECHNO SERVICES PTE. LTD. is seeking a Level 2 operations specialist to provide expert AV and video conferencing support for enterprise environments.
You will resolve incidents, monitor meeting room health, and assist VIP meetings across Zoom Rooms, Cisco Collaboration, Microsoft Teams Rooms, and Poly endpoints. The role requires hands-on experience with Q-SYS DSP, Crestron, Extron, and room automation, with a focus on high availability and rapid incident closure.
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