Video Conferencing Engineer- L2

AVATAR MODERN TECHNO SERVICES PTE. LTD.; Singapore; In loco; SGD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

AVATAR MODERN TECHNO SERVICES PTE. LTD. is seeking a Level 2 operations specialist to provide expert AV and video conferencing support for enterprise environments.

You will resolve incidents, monitor meeting room health, and assist VIP meetings across Zoom Rooms, Cisco Collaboration, Microsoft Teams Rooms, and Poly endpoints. The role requires hands-on experience with Q-SYS DSP, Crestron, Extron, and room automation, with a focus on high availability and rapid incident closure.

Competenze

• Experience administering enterprise AV/VC environments.
• Strong understanding of room health monitoring and incident resolution.

Mansioni

• Provide L2 support for Zoom Rooms, Cisco VC, and AVVC infrastructure.
• Troubleshoot room audio, video, content sharing, camera, microphone, and codec issues.
• Support Poly X52/X72, G7500, G62 endpoints and associated peripherals.
• Support Crestron, Extron, and Q-SYS integrated room solutions.
• Perform room commissioning, firmware upgrades, health checks, and preventive maintenance.
• Provide daily meeting support.
• Support VIP meetings and critical business events.
• Meeting room monitoring and swift issue resolution.
• Maintain inventory, documentation, and SOPs.
• Handle INC tickets and ensure timely closure within SLA.
• Participate in problems and change management processes.
• Prepare/run books and operations support docs.

Conoscenze

Zoom Rooms Administration

Poly endpoints

Cisco Room Kit/Codec Pro

Microsoft Teams Rooms

Cisco CUCM & Expressway

API & Flow Automation

Q-SYS DSP

Crestron

Extron

Audio DSP Technologies

AV Peripherals

SIP / H.323 / VoIP

Incident / Change / Problem Mgmt

VIP Meeting Support

Strumenti

Zoom Rooms

Cisco VC infrastructure

Teams Rooms

Descrizione del lavoro

Experience

4–7 Years

Role Summary

Provide Level 2 operational support for enterprise Audio Visual and Video Conferencing (AVVC) environments, including Zoom Rooms, Cisco Collaboration, Microsoft Teams Rooms, Poly endpoints (X52, X72, G7500, G62), Q-SYS DSP, Crestron, and Extron solutions. Responsible for incident resolution, meeting room health, troubleshooting audio/video issues, supporting VIP meetings, executing changes, and ensuring high availability of collaboration services.

Key Responsibilities

• Provide L2 support for Zoom Rooms, Cisco VC, and AVVC infrastructure.
• Troubleshoot room audio, video, content sharing, camera, microphone, and codec issues.
• Support Poly X52/X72, G7500, G62 endpoints and associated peripherals.
• Support Crestron, Extron, and Q-SYS integrated room solutions.
• Perform room commissioning, firmware upgrades, health checks, and preventive maintenance.
• Provide daily meeting support.
• Support VVIP meetings and critical business events.
• Meeting room monitoring (via too) and act swiftly on any issues reported.
• Work on the RCA of the meeting room issues.
• Maintain inventory, documentation, and operational procedures.
• Work on INC tickets and ensure the timely closure (withing SLA)
• Participate in problems and change management processes.
• Maintain operational documentation and reports- Prepare/update SOPs, KB, Runbook and operations support documents.

Primary Required Skills

• Zoom Rooms Administration
• Poly Studio X52, X72, G7500, G62
• Cisco Room Kit, Codec Pro, SX/MX Series
• Microsoft Teams Rooms
• Cisco CUCM & Expressway
• API & Flow Automation
• Q-SYS DSP (Core & Designer)
• Crestron Control Systems
• Extron AV Control & Switching
• Audio DSP Technologies (Q-SYS, Biamp, Shure)
• AV Peripherals (Cameras, Microphones, Speakers, Displays)
• SIP, H.323, VoIP & TCP/IP Networking
• Incident, Change & Problem Management
• Vendor Management & VIP Meeting Support

Secondary Skills

• IP Telephony support

Automation Skills

• Automation skills to automate the workflow Zoom and Cisco VC infrastructure. Scripting skills using PowerShell or Python, or Shell Scripting to automate operational and administrative tasks.

Support coverage: 24X7

Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments.