Veterinary Clinic Receptionist at WESTSIDE EMERGENCY PTE. LTD.

WESTSIDE EMERGENCY PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Benefits offered by this job

Strong team culture

Regular team outings/activities

Compensation for public holidays and O

Paid sick leave and annual leave

Job summary

WESTSIDE Emergency Vet in Singapore seeks a Veterinary Clinic Receptionist to join our on-site Serangoon team. This full-time role supports client care at the front desk, coordinates registrations, and handles inquiries during shifts.

You will work a 4-day week with one weekend, typically 2pm-10pm or 8am-6pm on a rotating schedule, ensuring a welcoming reception and smooth daily operations.

Qualifications

• Minimum 2 years in a customer-facing/front-of-desk role or veterinary reception.
• Love for animals is a must!
• Excellent communication and rapport with clients.
• Excellent phone etiquette; professional under pressure.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Perform phone triage and respond to client queries.
• Greet clients and facilitate registration.
• Manage waiting room and coordinate with ICU team.
• Make follow-up calls for discharged patients.
• Maintain client review system.
• Liaise with the practice manager and veterinary director and follow up on client requests.
• Forward patient records to referring clinics and input external test reports.
• Maintain item inventory.
• Receive payments and produce end-of-day settlement reports.
• Keep reception area and consult rooms clean and tidy.

Skills

Customer service

Communication skills

Phone etiquette

English proficiency

Multi-tasking

Front desk experience

Animal lover

Job description

Apply for Veterinary Clinic Receptionist at WESTSIDE EMERGENCY PTE. LTD. in Serangoon, S00, SG. This Full time on site position offers great opportunities for career growth.

About Westside Emergency

Established in 2018, Westside Emergency is a 24/7 veterinary hospital which provides high quality emergency and critical care to small animal patients. We are located in the Serangoon Garden area and serve clients and referring clinics across Singapore. Be a Part of Our Dedicated Team! Our team is growing rapidly, and we are seeking multiple customer service representatives to join us in our mission of providing excellent client and patient care. If you are looking for a role that gives you flexibility in the mornings, have front-desk experience or come from a clinical background, this job will be ideal for you!

Working Hours

4 days work week, including 1 weekend. 2pm - 10pm or 8am - 6pm shifts on rota

Responsibilities

• Perform phone triage (training will be provided where required) and respond to client queries
• Greet clients/patients and facilitate registration
• Manage the waiting room, communicating with the ICU team and providing reassurance to clients
• Make follow-up calls for discharged patients from the previous day
• Formulation and maintenance of a client review system
• Liaise with the practice manager and veterinary director and follow up on client requests and complaints
• Forward patient records to referring clinics and input received external diagnostic test reports into relevant patient records
• Maintain item inventory
• Receive payments and perform settlement of accounts, producing end-of-day settlement reports
• Keeping the reception area and consult rooms clean and tidy at all times

Requirements

• Only Singapore citizens and/or PRs will be shortlisted
• A love for animals (dogs, cats, rabbits etc.) is a must!
• Minimum of 2 years' experience in a customer-facing/front of desk role, hospitality including airline service crew, or veterinary reception experience will be ideal but not necessary
• Excellent communication skills and the ability to build rapport with clients and colleagues
• Excellent phone etiquette and the ability to maintain a professional and polite demeanour in stressful situations
• Ability to multi-task and thrive in a fast-paced environment
• Strong command of the English language.
• Good command of another language is a plus

Benefits

• Strong team culture - be part of a passionate team of animal lovers!
• Regular team outings/activities
• Compensation for public holidays and overtime pay
• Paid sick leave and annual leave

About Westside Emergency Vet

Established in 2018, Westside Emergency Vet is an independently-run, dedicated 24-hour veterinary clinic, exclusively focused on delivering expert animal emergency and critical care to pets across Singapore in moments of urgent need. Our hospital is staffed 24 hours a day, 365 days a year by our team of experienced veterinarians and nurses, trained and practiced in veterinary emergency and critical care, ensuring round time hospitalization and immediate treatment for sudden illnesses, injuries, or emergencies. Our purpose-built hospital boasts state-of-the-art technology and amenities for prompt diagnosis and treatment of most emergency and critical care cases. Among our offerings are dedicated cat and small animal wards, spacious dog kennels, brand new Canon 80-slice CT machine, digital radiography, diagnostic ultrasound with echocardiogram capabilities, fully equipped surgical theatre, multi-parameter monitoring, oxygen treatment capabilities, and comprehensive in-house laboratory and pharmacy services. At Westside Emergency, we're committed not only to provide top-notch veterinary care but also to ensure sustainability and growth of every team members' veterinary career. The team culture is reflective of our values: kindness, teamwork and growth.