Client Relationship Manager

BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Professional development opportunities

Job summary

Beecroft Animal Specialist & Emergency Hospital in Singapore is seeking a dedicated Front Desk Supervisor to lead concierge/front-facing staff, oversee scheduling, and uphold service standards in collaboration with HOD/AHOD. You will ensure a welcoming reception and coordinate with departments to provide seamless client experiences.

The role requires at least 3 years in a veterinary clinic, medical setting, or customer service, a passion for animal welfare, and strong communication under

Qualifications

• Minimum 3 years of experience in a veterinary clinic, medical clinic, or customer service role.
• Strong commitment to animal welfare.
• Ability to work well under pressure in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Team Leadership: Train, supervise, mentor and motivate concierge/front-facing staff; assist with manpower scheduling, team meetings, performance feedback and adherence to service standards in collaboration with the HOD/AHOD.
• Client Service & Relationship Management: Deliver personalised service, anticipate client needs, manage enquiries and complaints professionally, and build strong relationships with clients.
• Front-of-House Operations: Ensure the reception/lobby is organised and presentable, assist with client registration and appointments, coordinate with Front Desk and other departments, and ensure clients are appropriately attended to.
• Problem-Solving & Communication: Resolve client and operational issues within established guidelines, elevate complex matters appropriately, and maintain clear communication with clients, staff and management.

Skills

Team Leadership

Client Service

Communication Skills

Dependability

Job description

About the company:

Beecroft Animal Specialist & Emergency Hospital is Singapore's leading independent referral veterinary hospital, located near Labrador Park MRT.

The expert team includes specialists in small animal surgery, internal medicine, neurology, exotic companion mammals, and cardiology, using state-of-the-art diagnostic and therapeutic technology to provide personalised care.

The 24/7 Emergency & Critical Care (ECC) department is fully equipped with advanced facilities and staffed by experienced veterinarians and nurses to handle any pet health emergencies.

In addition to medical and surgical services, the hospital offers care through certified hydrotherapists and rehabilitation professionals, enhancing treatment outcomes and improving the quality of life for pets and their human companions.

Key responsibilities include:

• Team Leadership: Train, supervise, mentor and motivate concierge/front-facing staff; assist with manpower scheduling, team meetings, performance feedback and adherence to service standards in collaboration with the HOD/AHOD.
• Client Service & Relationship Management: Deliver personalised service, anticipate client needs, manage enquiries and complaints professionally, and build strong relationships with clients.
• Front-of-House Operations: Ensure the reception/lobby is organised and presentable, assist with client registration and appointments, coordinate with Front Desk and other departments, and ensure clients are appropriately attended to.
• Problem-Solving & Communication: Resolve client and operational issues within established guidelines, elevate complex matters appropriately, and maintain clear communication with clients, staff and management.

Desired skills and experience:

• Experience: A minimum of three (3) years of proven experience in a veterinary clinic, medical clinic, or customer service role is required.
• Animal Welfare Passion: A strong commitment to providing excellent care to both animals and clients.
• Dependability: Ability to work well under pressure in a fast-paced environment.
• Communication Skills: Strong verbal and written communication skills with the ability to collaborate effectively with the team.

Additional Information

• Salary Range: Competitive and commensurate with experience.
• Benefits: Health insurance, employee discounts, professional development opportunities, etc.