VETERINARY CLIENT SERVICE COORDINATOR (RECEPTIONIST)

WESTSIDE EMERGENCY PTE LTD; Singapore; On-site; SGD 33,000 - 54,000; Full time

Benefits offered by this job

Career growth opportunities

Staff discounts on veterinary services

Training and development

Job summary

Westside Emergency is seeking dedicated Client Service Coordinators to join our 24/7 veterinary emergency facility in Singapore. You will be the first point of contact for distressed clients, handling front desk duties, communicating wait times, and delivering empathetic support in high-pressure situations.

The role requires working day/night shifts on a rotating roster, managing admissions, payments, and referrals while maintaining accurate records and coordinating with veterinarians and

Qualifications

• Minimum 2 years of customer service experience (medical, veterinary, or hospitality setting preferred)

Responsibilities

• Greeting clients and managing check-ins for emergency and surgical referral cases
• Handling incoming calls, WhatsApp messages, and emails promptly and professionally
• Communicating wait times and triage priorities to clients
• Providing emotional support and clear explanations during stressful visits
• Communicate professionally with referring vet clinics and ensure referrals are efficient and clear
• Coordinating patient admissions, discharges, and payments
• Scheduling appointments for specialist and post-op rechecks
• Maintaining accurate client and patient records
• Processing invoices, insurance forms, and financial transactions
• Assisting veterinarians and nurses with client updates and communication
• Alerting clinical staff to arriving emergencies
• Ensuring clients are tended to as soon as possible
• Helping to ensure efficient movement of patients from reception into treatment
• Maintaining cleanliness and organization of the front desk area and consultation rooms
• Supporting the hospital’s service standards and client journey workflows

Skills

Customer service

Job description

Full-Time / Part-Time Positions Available

Due to increased caseload and service expansion, Westside Emergency is seeking dedicated and compassionate Client Service Coordinators to join our fast-paced, highly supportive team at our 24/7 veterinary emergency and referral hospital.

Our Client Service Coordinators are the first touchpoint for pet owners experiencing stressful and emotional situations. As such, we are looking for individuals who can deliver exceptional service with professionalism, empathy, and calm under pressure.

The successful applicant must be comfortable working day/night on a rotating roster in our 24-hour facility. No overnight shifts required.

About Westside Emergency

Westside Emergency operates 24 hours a day, 7 days a week, providing gold-standard emergency and critical care (ECC) and specialist surgical services to pets across Singapore.

Our hospital is staffed with an outstanding team of emergency vets, specialist surgeons, nurses, and client service staff who share a strong culture of:

• Teamwork

• Compassion

• Professional growth

• High-quality patient and client care
  

We are fully equipped with advanced diagnostic and surgical facilities, and we are committed to creating a supportive, sustainable working environment for all staff—both clinical and non-clinical.

The Role: Client Service Coordinator / Receptionist

Our Client Service Coordinators are essential to ensuring smooth hospital operations and an excellent client experience. Duties include (but are not limited to):

Client Communication & Front Desk Operations

• Greeting clients and managing check-ins for emergency and surgical referral cases

• Handling incoming calls, WhatsApp messages, and emails promptly and professionally

• Communicating wait times and triage priorities to clients

• Providing emotional support and clear explanations during stressful visits

• Communicate professionally with referring vet clinics and ensure referrals are efficient and clear

Administrative & Hospital Support

• Coordinating patient admissions, discharges, and payments

• Scheduling appointments for specialist and post-op rechecks

• Maintaining accurate client and patient records

• Processing invoices, insurance forms, and financial transactions

• Assisting veterinarians and nurses with client updates and communication

Operational Flow & Triage Support

• Alerting clinical staff to arriving emergencies

• Ensuring clients are tended to as soon as possible

• Helping to ensure efficient movement of patients from reception into treatment

• Maintaining cleanliness and organization of the front desk area and consultation rooms

• Supporting the hospital’s service standards and client journey workflows

About You

We are seeking candidates who are proactive, organized, and able to remain composed in fast-paced or emotionally charged situations. Ideal candidates will have:

Essential Attributes

• Minimum 2 years of customer service experience (medical, veterinary, or hospitality setting preferred but not compulsory)

• Strong communication and interpersonal skills

• Empathy and the ability to support distressed pet owners

• Ability to multitask and work efficiently under pressure

• A professional, positive, and team-focused attitude

• Strong organisational skills and attention to detail

• Comfortable with shift work, including nights, weekends, and public holidays.

• Singaporean / Permanent Residents only (due to MOM quota restrictions)

Desirable Attributes

• Experience in a veterinary or medical environment

• Familiarity with veterinary terminology or practice management systems

• Prior experience working in emergency or high-volume customer service settings
  

On-the-job training will be provided, with continuous support from senior staff and the management team.

Benefits

• Competitive salary (commensurate with experience and shift availability)

• Public holiday pay rates if rostered

• Opportunities for career growth within a specialist and emergency hospital

• A supportive and dynamic work environment

• Continuing education, training and development opportunities

• Staff discounts on veterinary services

We look forward to welcoming the next member of our Westside Emergency family.