Veterinary Client Experience Leader

BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Professional development opportunities

Job summary

Beecroft Animal Specialist & Emergency Hospital in Singapore is seeking a dedicated Front Desk Supervisor to lead concierge/front-facing staff, oversee scheduling, and uphold service standards in collaboration with HOD/AHOD. You will ensure a welcoming reception and coordinate with departments to provide seamless client experiences.

The role requires at least 3 years in a veterinary clinic, medical setting, or customer service, a passion for animal welfare, and strong communication under

Qualifications

• Minimum 3 years of experience in a veterinary clinic, medical clinic, or customer service role.
• Strong commitment to animal welfare.
• Ability to work well under pressure in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Team Leadership: Train, supervise, mentor and motivate concierge/front-facing staff; assist with manpower scheduling, team meetings, performance feedback and adherence to service standards in collaboration with the HOD/AHOD.
• Client Service & Relationship Management: Deliver personalised service, anticipate client needs, manage enquiries and complaints professionally, and build strong relationships with clients.
• Front-of-House Operations: Ensure the reception/lobby is organised and presentable, assist with client registration and appointments, coordinate with Front Desk and other departments, and ensure clients are appropriately attended to.
• Problem-Solving & Communication: Resolve client and operational issues within established guidelines, elevate complex matters appropriately, and maintain clear communication with clients, staff and management.

Skills

Team Leadership

Client Service

Communication Skills

Dependability

Job description

Beecroft Animal Specialist & Emergency Hospital in Singapore is seeking a dedicated Front Desk Supervisor to lead concierge/front-facing staff, oversee scheduling, and uphold service standards in collaboration with HOD/AHOD. You will ensure a welcoming reception and coordinate with departments to provide seamless client experiences.

The role requires at least 3 years in a veterinary clinic, medical setting, or customer service, a passion for animal welfare, and strong communication under