Client Experience Lead - Veterinary Hospital

BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD.; Singapore; On-site; SGD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Professional development opportunities

Job summary

Beecroft Animal Specialist & Emergency Hospital in Singapore is a leading independent referral veterinary hospital offering 24/7 Emergency & Critical Care, advanced diagnostics and specialist services to pets and their families.

The role leads concierge/front-facing staff, delivers personalised client service, manages registration and appointments, and coordinates with other departments to ensure a seamless, compassionate experience.

Qualifications

• Minimum of 3 years proven experience in a veterinary clinic, medical clinic, or customer service role.
• Strong passion for animal welfare and client care.
• Ability to work well under pressure in a fast-paced environment.
• Excellent verbal and written communication with team collaboration.

Responsibilities

• Team Leadership: train, supervise, mentor and motivate concierge/front-facing staff; assist with manpower scheduling and meetings.
• Client Service & Relationship Management: deliver personalised service, anticipate needs, handle enquiries and complaints professionally.
• Front-of-House Operations: ensure reception lobby is organized, assist with client registration and appointments, coordinate with departments.
• Problem-Solving & Communication: resolve issues, escalate complex matters, maintain clear communication with clients and staff.

Skills

Vet clinic experience

Animal welfare focus

Reliability under pressure

Communication skills

Job description

Beecroft Animal Specialist & Emergency Hospital in Singapore is a leading independent referral veterinary hospital offering 24/7 Emergency & Critical Care, advanced diagnostics and specialist services to pets and their families.

The role leads concierge/front-facing staff, delivers personalised client service, manages registration and appointments, and coordinates with other departments to ensure a seamless, compassionate experience.