Vessel IT Engineer – Maritime Remote Support

TRITON AI PTE. LTD.; Singapore; Remote; SGD 40,000 - 67,000; Full time

Job summary

Triton AI Pte Ltd is hiring a Vessel IT Engineer to support the IT infrastructure of vessels worldwide from Singapore. You will provide remote L2/L3 technical support to ship crews, diagnose complex hardware, software, and network issues, and manage onboard IT systems to ensure reliable connectivity and system availability.

The role requires hands‑on experience with Windows Server environments, Active Directory, Hyper‑V, and maritime IT operations.

Qualifications

• Diploma or Degree in Computer Science, Information Technology or a related discipline.
• Minimum 2 years of IT infrastructure or technical support experience within maritime industry.
• Vessel IT or maritime technology support experience is highly regarded.
• Hands‑on onsite infrastructure support experience preferred over cloud‑only support.
• Strong troubleshooting across servers, networks, hardware, connectivity and end‑user systems.
• Willingness to work 24/7 on‑call and travel to vessels if required.

Responsibilities

• Provide remote L2 and L3 technical support to vessels, captains and ship crew.
• Diagnose and resolve complex hardware, software, network and communication‑system issues remotely.
• Manage, support, maintain and upgrade onboard IT infrastructure across the vessel fleet.
• Support vessel networks, servers, workstations, Wi‑Fi, firewalls, switches, UPS, storage and backup systems.
• Install, configure and optimize Microsoft environments (Windows Server, Windows 10, Microsoft 365, AD, Hyper‑V).
• Monitor system performance, connectivity and reliability across onboard environments.
• Maintain cybersecurity controls, antivirus, backups and disaster recovery solutions.
• Liaise with captains, ship crew, vendors and IT teams for issue resolution.
• Participation in improvements to vessel IT infrastructure and processes.
• Provide after‑hours and weekend support as part of on‑call rotation.

Skills

Troubleshooting

Remote support

L2/L3 escalation

Onsite infrastructure

Education

Diploma or Degree in Computer Science / Information Technology

Tools

Windows Server

Active Directory

Hyper‑V

Networking gear (switches, firewalls, Wi‑Fi)

Microsoft 365

Storage and backup systems

Job description

• ermanent position based in Singapore

• Remuneration Package: Up to $6000 + Attractive Variable Bonus

• Work Location: Central near MRT Station

• Remote Support the IT infrastructure of vessels operating globally

• Strong exposure to networking, servers, cybersecurity and maritime communications

We are assisting our client, a leading global maritime and feeder solutions provider, in hiring a Vessel IT Engineer. This role is ideal for a hands‑on IT support professional who enjoys troubleshooting complex infrastructure issues and supporting mission‑critical operations. You will provide remote L2 and L3 technical support to vessels, working closely with captains and ship crew to ensure reliable onboard IT connectivity and system availability.

Why Consider This Opportunity?

• Build specialised expertise in vessel IT, maritime communications and cybersecurity.

• Support a global fleet and solve varied, business‑critical technical challenges.

• Gain exposure beyond conventional office‑based or cloud‑only IT support.

• Work with multicultural teams across international shipping operations.

• Develop your career within a stable and globally established maritime organisation.

Key Responsibilities:

• Provide remote L2 and L3 technical support to vessels, captains and ship crew.

• Diagnose and resolve complex hardware, software, network and communication‑system issues remotely.

• Manage, support, maintain and upgrade onboard IT infrastructure across the vessel fleet.

• Support vessel networks, servers, workstations, Wi‑Fi infrastructure, firewalls, switches, UPS, storage and backup systems.

• Install, configure and optimise Microsoft environments, including Windows Server, Windows 10, Microsoft 365, Active Directory and Hyper‑V.

• Monitor system performance, connectivity, availability and reliability across onboard environments.

• Perform remote system, security and network updates or upgrades.

• Maintain cybersecurity controls, antivirus protection, system backups and disaster‑recovery solutions.

• Liaise with captains, ship crew, vendors and other IT teams to coordinate troubleshooting and issue resolution.

• Participate in improvements to vessel IT infrastructure, communication systems and operational processes.

• Provide after‑hours and weekend support as part of an on‑call rotation to support vessels operating around the clock.

• Board vessels occasionally for IT audits or ad‑hoc technical work when required.

Key Requirements:

• Diploma or Degree in Computer Science, Information Technology or a related discipline.

• Minimum 2 years of relevant IT infrastructure, technical support or systems‑engineering experience within maritime industry

• Vessel IT or maritime technology support experience will be highly regarded.

• Hands‑on experience in onsite infrastructure support, rather than primarily cloud‑based Microsoft 365 support.

• Strong troubleshooting capabilities across servers, networks, hardware, connectivity and end‑user systems.

• Experience handling L2 escalations; candidates capable of independently resolving L3 technical issues will have a strong advantage.

• Knowledge of Windows Server, Active Directory, Hyper‑V, network switches, firewalls, Wi‑Fi, UPS, storage, backup and replication systems.

• Familiarity with satellite communications, radio systems or vessel automation systems would be advantageous.

• Cybersecurity implementation or support experience is preferred.

• Comfortable communicating remotely with captains and multinational ship crews who may have varying levels of technical knowledge.

• Resilient and adaptable, with the flexibility to support 24/7 vessel operations and work extended hours when critical incidents arise.

• Able to troubleshoot independently under pressure, particularly when supporting remote locations with limited onsite assistance.

• Proactive, self‑motivated and genuinely interested in hands‑on IT infrastructure support.

Reg No.: R24123260

Triton AI Pte Ltd

EA Licence No.: 21C0661