Vessel IT Engineer - Maritime Remote Support

Fuku by Momofuku; Singapore; Remote; SGD 61,000 - 73,000; Full time

Job summary

Triton AI Pte Ltd invites applications for Vessel IT Engineer – Maritime Remote Support in Singapore. You will provide remote L2/L3 support for onboard IT infrastructure across vessels worldwide, collaborating closely with captains and ship crews to ensure reliable connectivity and system availability.

The role covers troubleshooting hardware, software, networks, cybersecurity, and ongoing upgrades, with on-call duties to support 24/7 operations.

Qualifications

• Minimum 2 years IT infra/support experience in maritime industry.
• Hands-on onsite and remote infrastructure support experience.
• Experience with vessel IT, maritime tech, or cyber security is preferred.

Responsibilities

• Provide remote L2/L3 support to vessels, captains and crew.
• Diagnose and resolve hardware, software, network and comms issues remotely.
• Maintain onboard IT infra across the vessel fleet.
• Install and optimise Microsoft environments: Windows Server, Windows 10, M365, Active Directory, Hyper-V.
• Monitor performance, connectivity and reliability across onboard environments.
• Participate in on-call rotation for 24/7 vessel operations.

Skills

Remote L2/L3 support

Windows Server

Active Directory

Hyper-V

Networking

Cybersecurity

Maritime IT experience

Education

Diploma or Degree in Computer Science/IT

Tools

Windows Server

Active Directory

Hyper-V

Networking switches

Firewalls

Backup/Storage

Job description

Vessel IT Engineer – Maritime Remote Support

Permanent Position Details:

• Location: Singapore (Central, near MRT Station)
• Remuneration: Up to $6000 + Attractive Variable Bonus
• Employment Type: Permanent

The Vessel IT Engineer will provide remote L2 and L3 technical support for the IT infrastructure of vessels operating globally. This position is ideal for hands-on IT support professionals who enjoy troubleshooting complex infrastructure issues and supporting mission-critical maritime operations. The role involves working closely with captains and ship crew to ensure reliable onboard IT connectivity and system availability.

Why Consider This Opportunity?

• Build specialised expertise in vessel IT, maritime communications, and cybersecurity.
• Support a global fleet and solve varied, business-critical technical challenges.
• Gain exposure beyond conventional office-based or cloud-only IT support.
• Work with multicultural teams across international shipping operations.
• Develop your career within a stable and globally established maritime organisation.

Key Responsibilities

• Provide remote L2 and L3 technical support to vessels, captains, and ship crew.
• Diagnose and resolve complex hardware, software, network, and communication-system issues remotely.
• Manage, support, maintain, and upgrade onboard IT infrastructure across the vessel fleet.
• Support vessel networks, servers, workstations, Wi-Fi infrastructure, firewalls, switches, UPS, storage, and backup systems.
• Install, configure, and optimise Microsoft environments, including Windows Server, Windows 10, Microsoft 365, Active Directory, and Hyper-V.
• Monitor system performance, connectivity, availability, and reliability across onboard environments.
• Perform remote system, security, and network updates or upgrades.
• Maintain cybersecurity controls, antivirus protection, system backups, and disaster-recovery solutions.
• Liaise with captains, ship crew, vendors, and other IT teams to coordinate troubleshooting and issue resolution.
• Participate in improvements to vessel IT infrastructure, communication systems, and operational processes.
• Provide after-hours and weekend support as part of an on-call rotation to support vessels operating around the clock.
• Board vessels occasionally for IT audits or ad-hoc technical work when required.

Key Requirements

• Diploma or Degree in Computer Science, Information Technology, or a related discipline.
• Minimum 2 years of relevant IT infrastructure, technical support, or systems-engineering experience within the maritime industry.
• Vessel IT or maritime technology support experience will be highly regarded.
• Hands-on experience in onsite infrastructure support, rather than primarily cloud-based Microsoft 365 support.
• Strong troubleshooting capabilities across servers, networks, hardware, connectivity, and end-user systems.
• Experience handling L2 escalations; candidates capable of independently resolving L3 technical issues will have a strong advantage.
• Knowledge of Windows Server, Active Directory, Hyper-V, network switches, firewalls, Wi-Fi, UPS, storage, backup, and replication systems.
• Familiarity with satellite communications, radio systems, or vessel automation systems would be advantageous.
• Cybersecurity implementation or support experience is preferred.
• Comfortable communicating remotely with captains and multinational ship crews who may have varying levels of technical knowledge.
• Resilient and adaptable, with the flexibility to support 24/7 vessel operations and work extended hours when critical incidents arise.
• Able to troubleshoot independently under pressure, particularly when supporting remote locations with limited onsite assistance.
• Proactive, self-motivated, and genuinely interested in hands-on IT infrastructure support.

Reg No.: R24123260

Triton AI Pte Ltd

EA Licence No.: 21C0661