Vessel IT Engineer - Maritime Remote Support

Fuku by Momofuku; Singapore; Remote; SGD 61,000 - 73,000; Full time

Job summary

Triton AI Pte Ltd in Singapore is seeking a Vessel IT Engineer to provide remote L2/L3 support for onboard IT infrastructure across a global vessel fleet. The role requires hands-on troubleshooting and collaboration with captains and ship crews to ensure reliable connectivity and system availability.

Ideal candidates have a minimum of 2 years in maritime IT infrastructure, onsite support experience, and familiarity with Windows Server, AD, Hyper-V, and cybersecurity.

Qualifications

• Diploma or Degree in Computer Science, Information Technology, or a related discipline.
• Minimum 2 years of IT infrastructure, technical support, or systems engineering experience within the maritime industry.
• Vessel IT or maritime technology support experience will be highly regarded.
• Hands-on onsite infrastructure support experience, not solely cloud-based Microsoft 365.
• Strong troubleshooting across servers, networks, hardware, connectivity, and end-user systems.
• Experience handling L2 escalations; capability to resolve L3 issues is advantageous.
• Knowledge of Windows Server, Active Directory, Hyper-V, switches, firewalls, Wi‑Fi, UPS, storage, backup and replication systems.
• Familiarity with satellite communications, radio systems, or vessel automation systems is advantageous.
• Cybersecurity implementation or support experience is preferred.
• Comfortable communicating remotely with captains and multinational ship crews.

Responsibilities

• Provide remote L2 and L3 technical support to vessels, captains, and ship crew.
• Diagnose and resolve complex hardware, software, network, and communication-system issues remotely.
• Manage, support, maintain, and upgrade onboard IT infrastructure across the vessel fleet.
• Support vessel networks, servers, workstations, Wi-Fi infrastructure, firewalls, switches, UPS, storage, and backup systems.
• Install, configure, and optimise Microsoft environments, including Windows Server, Windows 10, Microsoft 365, Active Directory, and Hyper-V.
• Monitor system performance, connectivity, availability, and reliability across onboard environments.
• Perform remote system, security, and network updates or upgrades.
• Maintain cybersecurity controls, antivirus protection, system backups, and disaster-recovery solutions.
• Liaise with captains, ship crew, vendors, and other IT teams to coordinate troubleshooting and issue resolution.
• Participate in improvements to vessel IT infrastructure, communication systems, and operational processes.
• Provide after-hours and weekend support as part of an on-call rotation to support vessels operating around the clock.
• Board vessels occasionally for IT audits or ad-hoc technical work when required.

Skills

Remote IT support

L2/L3 Escalations

Troubleshooting

Cybersecurity awareness

Education

Diploma or degree in CS/IT

Tools

Windows Server

Active Directory

Hyper-V

Network switches

Firewalls

Wi-Fi

UPS

Storage

Backup systems

Job description

Vessel IT Engineer – Maritime Remote Support

Permanent Position Details:

• Location: Singapore (Central, near MRT Station)
• Remuneration: Up to $6000 + Attractive Variable Bonus
• Employment Type: Permanent

The Vessel IT Engineer will provide remote L2 and L3 technical support for the IT infrastructure of vessels operating globally. This position is ideal for hands-on IT support professionals who enjoy troubleshooting complex infrastructure issues and supporting mission-critical maritime operations. The role involves working closely with captains and ship crew to ensure reliable onboard IT connectivity and system availability.

Why Consider This Opportunity?

• Build specialised expertise in vessel IT, maritime communications, and cybersecurity.
• Support a global fleet and solve varied, business-critical technical challenges.
• Gain exposure beyond conventional office-based or cloud-only IT support.
• Work with multicultural teams across international shipping operations.
• Develop your career within a stable and globally established maritime organisation.

Key Responsibilities

• Provide remote L2 and L3 technical support to vessels, captains, and ship crew.
• Diagnose and resolve complex hardware, software, network, and communication-system issues remotely.
• Manage, support, maintain, and upgrade onboard IT infrastructure across the vessel fleet.
• Support vessel networks, servers, workstations, Wi-Fi infrastructure, firewalls, switches, UPS, storage, and backup systems.
• Install, configure, and optimise Microsoft environments, including Windows Server, Windows 10, Microsoft 365, Active Directory, and Hyper-V.
• Monitor system performance, connectivity, availability, and reliability across onboard environments.
• Perform remote system, security, and network updates or upgrades.
• Maintain cybersecurity controls, antivirus protection, system backups, and disaster-recovery solutions.
• Liaise with captains, ship crew, vendors, and other IT teams to coordinate troubleshooting and issue resolution.
• Participate in improvements to vessel IT infrastructure, communication systems, and operational processes.
• Provide after-hours and weekend support as part of an on-call rotation to support vessels operating around the clock.
• Board vessels occasionally for IT audits or ad-hoc technical work when required.

Key Requirements

• Diploma or Degree in Computer Science, Information Technology, or a related discipline.
• Minimum 2 years of relevant IT infrastructure, technical support, or systems-engineering experience within the maritime industry.
• Vessel IT or maritime technology support experience will be highly regarded.
• Hands-on experience in onsite infrastructure support, rather than primarily cloud-based Microsoft 365 support.
• Strong troubleshooting capabilities across servers, networks, hardware, connectivity, and end-user systems.
• Experience handling L2 escalations; candidates capable of independently resolving L3 technical issues will have a strong advantage.
• Knowledge of Windows Server, Active Directory, Hyper-V, network switches, firewalls, Wi-Fi, UPS, storage, backup, and replication systems.
• Familiarity with satellite communications, radio systems, or vessel automation systems would be advantageous.
• Cybersecurity implementation or support experience is preferred.
• Comfortable communicating remotely with captains and multinational ship crews who may have varying levels of technical knowledge.
• Resilient and adaptable, with the flexibility to support 24/7 vessel operations and work extended hours when critical incidents arise.
• Able to troubleshoot independently under pressure, particularly when supporting remote locations with limited onsite assistance.
• Proactive, self-motivated, and genuinely interested in hands-on IT infrastructure support.

Reg No.: R24123260

Triton AI Pte Ltd

EA Licence No.: 21C0661