Vessel IT Engineer - Remote Maritime Tech Support

TRITON AI PTE. LTD.; Singapore; Remote; SGD 61,000 - 73,000; Full time

Benefits offered by this job

Variable bonus

Job summary

Triton AI Pte Ltd in Singapore invites applications for a Vessel IT Engineer to provide remote L2/L3 support to our global fleet. The role focuses on maintaining onboard IT infrastructure, diagnosing hardware, software and network issues, and ensuring continuous vessel connectivity and system availability.

You will work closely with ship captains and crews, handle Windows Server environments, Cybersecurity controls, and Hyper-V/AD tasks, and participate in 24/7 on-call rotations.

Qualifications

• Diploma or Degree in Computer Science, IT or related discipline.
• Minimum 2 years of relevant IT infrastructure or systems-engineering experience within maritime industry.
• Vessel IT or maritime technology support experience highly regarded.
• Hands-on onsite infrastructure support experience, not solely cloud-based Microsoft 365 support.
• Strong troubleshooting across servers, networks, hardware, connectivity and end-user systems.
• Experience handling L2 escalations; L3 issues resolved independently is a plus.

Responsibilities

• Provide remote L2 and L3 technical support to vessels, captains and ship crew.
• Diagnose and resolve complex hardware, software, network and communication-system issues remotely.
• Manage, support, maintain and upgrade onboard IT infrastructure across the vessel fleet.
• Support vessel networks, servers, workstations, Wi-Fi, firewalls, switches, storage and backup systems.
• Install, configure and optimise Windows environments including Windows Server, Windows 10, Microsoft 365, AD and Hyper-V.
• Monitor system performance, connectivity, availability and reliability aboard vessels.
• Perform remote system, security and network updates or upgrades.
• Maintain cybersecurity controls, antivirus protection, backups and disaster-recovery.

Skills

Remote L2/L3 support

Networking

Cybersecurity

Maritime IT

Windows Server

Active Directory

Education

Diploma or Degree in Computer Science/IT

Tools

Windows Server

Hyper-V

Active Directory

Microsoft 365

Job description

Triton AI Pte Ltd in Singapore invites applications for a Vessel IT Engineer to provide remote L2/L3 support to our global fleet. The role focuses on maintaining onboard IT infrastructure, diagnosing hardware, software and network issues, and ensuring continuous vessel connectivity and system availability.

You will work closely with ship captains and crews, handle Windows Server environments, Cybersecurity controls, and Hyper-V/AD tasks, and participate in 24/7 on-call rotations.