UX & Service Transformation Lead

Public Service Division; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

Public Service Division is seeking a Principal Manager/ Senior Manager/ Manager (Innovation Engineering & Transformation) in Singapore. You will lead UX and service design efforts, translate stakeholder needs into redesigned journeys and digital experiences, and collaborate with cross-functional teams to deliver scalable transformation over a 2-year period.

The role emphasizes user research, prototyping, and implementation of AI-enabled solutions within licensing and regulatory platforms, while

Qualifications

• Experience in UX and service design for digital public services.
• Ability to translate user needs into practical improvements.
• Experience conducting stakeholder interviews and usability testing.
• Strong written and verbal communication with policy/ops teams.

Responsibilities

• Conduct user research and stakeholder journey mapping.
• Design future-state journeys and workflows with SMEs.
• Develop prototypes and design artefacts for testability.
• Define success metrics and run usability pilots.

Skills

UX design

Service design

User research

Prototyping

Usability testing

Stakeholder interviews

Education

Design/Engineering/CS/Information Systems or HCI

Tools

Wireframing tools

Prototyping tools

Job description

Public Service Division is seeking a Principal Manager/ Senior Manager/ Manager (Innovation Engineering & Transformation) in Singapore. You will lead UX and service design efforts, translate stakeholder needs into redesigned journeys and digital experiences, and collaborate with cross-functional teams to deliver scalable transformation over a 2-year period.

The role emphasizes user research, prototyping, and implementation of AI-enabled solutions within licensing and regulatory platforms, while