Innovation UX & Transformation Lead

Government Technology Agency (GovTech)

Singapore

On-site

SGD 120,000 - 180,000

Full time

2 days ago

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Job summary

The Singapore Public Service invites applications for a Principal Manager/Senior Manager/Manager (Innovation Engineering & Transformation). You will lead UX and service design efforts, map journeys, develop prototypes, and translate user needs into tangible digital and AI requirements to improve regulatory services.

You will work with cross‑functional teams, conduct user research, validate concepts, and support implementation over a 2‑year transformation programme, with potential renewal.

Qualifications

Recognised qualifications in design, engineering, computer science or related discipline.
Experience in UX design, service design and user research for digital products.
Ability to translate user needs into practical improvements and requirements.

Responsibilities

Conduct user research, journey mapping and usability testing.
Design and prototype future‑state journeys and workflows.
Translate requirements into design decisions and reusable patterns.
Define success metrics, run pilots and measure outcomes.
Collaborate with regulators, technology partners and process owners.

Skills

UX design

Service design

User research

Digital product development

Frontend or software development

Job description

You will work with cross‑functional teams, conduct user research, validate concepts, and support implementation over a 2‑year transformation programme, with potential renewal.

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