Senior UX Research & Service Design Specialist

DCI CONSULTANTS PRIVATE LIMITED

Singapore

On-site

SGD 90,000 - 130,000

Full time

14 days+

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Job summary

DCI Consultants Private Limited in Singapore is seeking a senior Service Designer to shape how teams explore, define, and prioritise digital product opportunities. You will lead discovery with agency partners and translate messy inputs into clear requirements.

The role emphasises independent work in ambiguous 0→1 contexts, strong facilitation of workshops, and familiarity with AI-assisted tools. Central location with exposure to enterprise-scale projects.

Qualifications

6+ years in service design, UX research, or product discovery.
Strong generative research and synthesis skills to turn messy inputs into structured insight.
Comfort designing for process and workflow problems beyond interfaces.
Workshop facilitation and stakeholder engagement experience.
Ability to work independently in exploratory 0→1 contexts.
Interest in AI-assisted tools or agents is a plus.

Responsibilities

Run discovery with agency teams to understand how ideas are formed and requirements gathered.
Map the end-to-end process from idea to defined requirement and surface blocks.
Identify patterns, friction points, and unmet needs and synthesize into clear insight.
Translate findings into design principles and requirements for a supporting tool or agent.
Prototype and test process interventions to validate clarity for buildable outcomes.
Facilitate workshops to frame problems and align stakeholders.