UX Manager, Digital Shopfront & AI-Enhanced Services

Land Transport Authority

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+
Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Land Transport Authority in Singapore seeks a Manager, User Experience to lead the design of a nationwide digital shopfront. You will transform complex transport services into intuitive journeys, run usability studies, and guide vendors to maintain high design quality.

You will drive design systems, advocate evidence-based decisions, and shape AI-enabled experiences while ensuring adoption beyond launch.

Qualifications

  • 7+ years of experience in UX or product design with a strong portfolio.
  • Strong eye for aesthetics, typography and visual hierarchy.
  • Experience planning and conducting usability research with clear design outcomes.
  • Facilitated workshops and co-design sessions with diverse stakeholders.
  • Ability to protect design quality while collaborating with delivery teams.
  • Understanding AI systems and designing useful AI-enabled experiences.
  • Knowledge of human factors and cognitive load in complex journeys.
  • Experience designing for large, multi-service platforms.
  • Public sector or regulated environment experience is a plus.

Responsibilities

  • Design the platform with hands-on high-fidelity interfaces and reusable components.
  • Lead usability testing, interviews, and research with citizens and staff.
  • Run co-design workshops to surface needs and achieve shared decisions.
  • Refine the design system in collaboration with tech teams.
  • Review vendor design work to maintain design integrity.
  • Shape how AI is introduced and ensure clear expectations for users.
  • Monitor adoption post-launch and iterate to deliver real value.

Skills

UX design
Usability testing
Workshop facilitation
Design systems
AI UX principles
Cognitive load awareness
Stakeholder management
Public sector experience

Tools

Figma

Job description

Land Transport Authority in Singapore seeks a Manager, User Experience to lead the design of a nationwide digital shopfront. You will transform complex transport services into intuitive journeys, run usability studies, and guide vendors to maintain high design quality.

You will drive design systems, advocate evidence-based decisions, and shape AI-enabled experiences while ensuring adoption beyond launch.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

UX Manager: Digital Shopfront & AI-Enhanced Experience
UX Manager: Digital Shopfront & AI-Enhanced Experience

Land Transport Authority (LTA) • Singapore

On-site
SGD 120,000 - 190,000
UX Manager, Digital Shopfront & AI Experience
UX Manager, Digital Shopfront & AI Experience

Land Transport Authority (LTA) Singapore • Singapore

On-site
SGD 90,000 - 130,000
Lead UX/UI Engineer — Design Systems & Impactful Interfaces
Lead UX/UI Engineer — Design Systems & Impactful Interfaces

Land Transport Authority • Singapore

On-site
SGD 90,000 - 150,000
[LTA-DPO] MANAGER, USER EXPERIENCE (DIGITAL SHOPFRONT)
[LTA-DPO] MANAGER, USER EXPERIENCE (DIGITAL SHOPFRONT)

Land Transport Authority (LTA) • Singapore

On-site
SGD 120,000 - 190,000
[LTA-DPO] MANAGER, USER EXPERIENCE (DIGITAL SHOPFRONT)
[LTA-DPO] MANAGER, USER EXPERIENCE (DIGITAL SHOPFRONT)

Land Transport Authority (LTA) Singapore • Singapore

On-site
SGD 90,000 - 130,000
Senior Service Design Manager – Public Digital Systems
Senior Service Design Manager – Public Digital Systems

Land Transport Authority (LTA) • Singapore

On-site
SGD 120,000 - 180,000
Senior UX/UI Engineer — Traffic & Road IT
Senior UX/UI Engineer — Traffic & Road IT

Land Transport Authority (LTA) • Singapore

On-site
SGD 70,000 - 110,000
[LTA-TRO] SENIOR/ EXECUTIVE UX/UI ENGINEER, TRAFFIC & ROAD IT
[LTA-TRO] SENIOR/ EXECUTIVE UX/UI ENGINEER, TRAFFIC & ROAD IT

Land Transport Authority • Singapore

On-site
SGD 90,000 - 150,000
Senior Service Design Manager, Public Transport IT
Senior Service Design Manager, Public Transport IT

Land Transport Authority (LTA) Singapore • Singapore

On-site
SGD 180,000 - 240,000
Senior UX/UI Engineer: Design Systems & Prototyping Leader
Senior UX/UI Engineer: Design Systems & Prototyping Leader

Land Transport Authority (LTA) Singapore • Singapore

On-site
SGD 110,000 - 170,000