UX Manager, Digital Shopfront & AI-Enhanced Services

Land Transport Authority

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

Land Transport Authority in Singapore seeks a Manager, User Experience to lead the design of a nationwide digital shopfront. You will transform complex transport services into intuitive journeys, run usability studies, and guide vendors to maintain high design quality.

You will drive design systems, advocate evidence-based decisions, and shape AI-enabled experiences while ensuring adoption beyond launch.

Qualifications

7+ years of experience in UX or product design with a strong portfolio.
Strong eye for aesthetics, typography and visual hierarchy.
Experience planning and conducting usability research with clear design outcomes.
Facilitated workshops and co-design sessions with diverse stakeholders.
Ability to protect design quality while collaborating with delivery teams.
Understanding AI systems and designing useful AI-enabled experiences.
Knowledge of human factors and cognitive load in complex journeys.
Experience designing for large, multi-service platforms.
Public sector or regulated environment experience is a plus.

Responsibilities

Design the platform with hands-on high-fidelity interfaces and reusable components.
Lead usability testing, interviews, and research with citizens and staff.
Run co-design workshops to surface needs and achieve shared decisions.
Refine the design system in collaboration with tech teams.
Review vendor design work to maintain design integrity.
Shape how AI is introduced and ensure clear expectations for users.
Monitor adoption post-launch and iterate to deliver real value.