User & Client Support Operations Specialist

BUTTERFLY EFFECT PTE. LTD.; Singapore; On-site; SGD 48,000 - 68,000; Full time

Job summary

Manus AI in Singapore is seeking a proactive customer operations specialist to handle daily user emails and DMs, categorize requests and record results, while upholding service standards.

You will collaborate with cross-functional teams to escalate issues, gather feedback, track bugs, and help drive product iterations through clear reporting.

The role welcomes fresh graduates with poly diplomas and values strong written English, learning ability, and customer focus.

Qualifications

• Poly diploma and equivalent education or above (fresh graduates welcomed to apply).
• Familiar with email processing procedures, with good written communication skills.
• Good communication skills and service awareness.
• Proactive with strong learning ability.

Responsibilities

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results.
• Escalate complex or sensitive issues to the relevant teams, collaborating cross-functionally to ensure timely resolution.
• Organize customer feedback and assist in optimizing service processes.
• Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Skills

Email processing familiarity

Written communication

Customer service mindset

Learning agility

Cross-functional collaboration

Familiar with AI/SaaS products

Ticketing systems experience

Data reporting basics

Education

Poly diploma or equivalent education

Job description

Manus AI in Singapore is seeking a proactive customer operations specialist to handle daily user emails and DMs, categorize requests and record results, while upholding service standards.

You will collaborate with cross-functional teams to escalate issues, gather feedback, track bugs, and help drive product iterations through clear reporting.

The role welcomes fresh graduates with poly diplomas and values strong written English, learning ability, and customer focus.