Channel Operations & Support Manager

Recruit Express Pte Ltd; Singapore; Hybrid; SGD 48,000 - 60,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a channel operations support professional to ensure smooth handling of inquiries and escalations. You will act as the first point of contact, resolve issues, and coordinate with cross-functional teams to maintain knowledge bases and process improvements.

The role involves troubleshooting operational problems, maintaining records, and preparing metrics for internal reviews, with emphasis on stakeholder communication and training support.

Responsibilities

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with the Service Transformation & Planning Team.
• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
• Communicate and coordinate with internal and external stakeholders to address operational challenges.
• Assist in preparing reports and metrics for internal reviews and meetings.

Job description

Recruit Express Pte Ltd in Singapore is seeking a channel operations support professional to ensure smooth handling of inquiries and escalations. You will act as the first point of contact, resolve issues, and coordinate with cross-functional teams to maintain knowledge bases and process improvements.

The role involves troubleshooting operational problems, maintaining records, and preparing metrics for internal reviews, with emphasis on stakeholder communication and training support.