IT Operations & Automation Specialist

IL NETWORK PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

IL NETWORK PTE. LTD. in Singapore is seeking an Operations Support professional to provide day-to-day operational and administrative assistance, monitor issues, and act as the primary contact for service requests and incidents.

The role emphasizes data management, reporting, and exploring automation opportunities to streamline processes. Fresh graduates are welcome; diploma holders with IT exposure are preferred. You will coordinate with vendors, track payments, and maintain accurate records.

Qualifications

• Candidates must possess at least a Diploma.
• Some background in IT will be an added advantage.
• Excellent verbal and written communication skills.
• Meticulous, with excellent record keeping and documentation skills.
• Positive working attitude.
• Willingness and capacity to learn new skills and technology.
• Fresh graduates are welcomed to apply

Responsibilities

• Provide operational and administrative support to ensure smooth day-to-day operations
• Perform routine monitoring to detect any issues
• Act as point of contact for enquiries, service requests and incidents
• Resolve basic issues according to standard operating procedures (SOPs) and follow through the escalation process as necessary
• Track all incidents to closure within service standards
• Perform data management and documentation duties to ensure accuracy of records
• Generate and prepare reports
• Source for viable vendors and request for quotation
• Monitor invoice and payment statuses, follow up on outstanding items and maintain accurate payment records
• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
• Design and implement automation solutions
• Support ad-hoc duties and projects as assigned

Skills

Diploma

Education

Diploma

Job description

IL NETWORK PTE. LTD. in Singapore is seeking an Operations Support professional to provide day-to-day operational and administrative assistance, monitor issues, and act as the primary contact for service requests and incidents.

The role emphasizes data management, reporting, and exploring automation opportunities to streamline processes. Fresh graduates are welcome; diploma holders with IT exposure are preferred. You will coordinate with vendors, track payments, and maintain accurate records.