#URGENTHIRING- Onsite IT Support Engineer (Desktop)

ITCAN PTE. LIMITED; Singapore; On-site; SGD 3,000 - 5,400; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking a Desktop Support Engineer to be the first line of contact for end users, delivering timely desktop support and ensuring SLAs are met across multiple locations.

The role covers troubleshooting hardware/software issues, imaging devices, asset management, and timely incident resolution, with emphasis on Windows 10/11 and Office 365 support.

The ideal candidate has at least 1 year of desktop support experience and an IT-related diploma.

Qualifications

• ITE or Diploma in Information Technology, Computer Engineering, or related field.
• At least 1 year of desktop support or IT helpdesk experience.
• Hands-on experience with Windows 10/11 and Office 365.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Troubleshoot and resolve end-user incidents within SLA timelines.
• Escalate unresolved issues to appropriate resolver groups or vendors.
• Image and re-image desktops/laptops; support device deployment and refresh.
• Maintain asset inventory and accurate incident records in the ticketing system.
• Create and update work instructions and technical documentation.
• Ensure compliance with IT policies, security standards, and procedures.
• Support users across multiple sites and participate in standby rotations.

Skills

Desktop support

Ticketing systems

Remote support

Networking basics

Education

ITE or Diploma in IT / Computing

Tools

Office 365

ITSM tools

Job description

Job Description & Requirements

Primary Purpose

The Desktop Support Engineer serves as the first point of contact for end users requiring IT assistance. The role is responsible for providing timely and effective desktop support services, resolving hardware/software issues, and ensuring compliance with IT operational standards and service level agreements (SLAs).

The engineer will support daily IT operations across multiple locations and participate in rotational shift coverage to support business operational requirements.

Key Responsibilities

• Provide onsite and remote desktop support services to end users
• Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
• Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
• Perform desktop/laptop imaging and re-imaging activities
• Support device deployment, replacement, and technology refresh exercises
• Conduct asset inventory verification and asset management activities
• Update and maintain accurate incident and service request records within the ticketing system
• Create, update, and maintain work instructions, operational procedures, and technical documentation
• Ensure compliance with IT policies, security standards, and operational procedures
• Provide support for Microsoft Windows and Microsoft Office 365 related issues
• Support users across different customer sites and locations as required
• Participate in operational standby, shift rotations, and extended support coverage when required

Requirements

Education & Experience

• Minimum ITE or Diploma qualification in Information Technology, Computer Engineering, or related discipline
• Minimum 1 year of experience in desktop support or IT helpdesk environment
• Minimum 1 year of hands-on experience supporting:
• Microsoft Windows 10/11
• Microsoft Office 365

Technical Skills

• Demonstrated knowledge in supporting desktops, laptops, printers, and related peripherals
• Familiarity with ticketing systems and ITSM processes is preferred
• Experience performing remote support using remote access tools will be advantageous
• Knowledge of basic networking and troubleshooting concepts is preferred