IT Support Engineer (Roaming)

COMPUTACENTER SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 35,712 - 53,568; Full time

Job summary

COMPUTACENTER SERVICES SINGAPORE PTE. LTD. is seeking an IT Support Engineer (Roaming) to deliver hands-on technical support at customer sites for desktops, laptops, printers, and peripherals.

You will install and troubleshoot Windows 10/11, Office 365, manage AD accounts and Exchange, and coordinate with vendors to resolve issues according to company standards. The role emphasizes proactive maintenance, incident handling, and collaboration with IT teams across locations.

Qualifications

• Diploma in IT/CS or related field required.
• 2–4 years in desktop support or IT helpdesk roles.
• Strong troubleshooting for hardware and software.
• Hands-on with Windows 10/11, Office 365, AD, Exchange.
• Familiarity with ServiceNow and asset management tools.

Responsibilities

• Provide IT support for desktops, laptops, printers and peripherals on customer sites.
• Install, upgrade and troubleshoot Windows 10/11 and Office 365.
• Administer AD user accounts, Exchange mailboxes and distribution lists.
• Maintain printers, hardware and inventory; perform preventive maintenance.
• Collaborate with vendors and IT teams; escalate to Tier 3 when needed.
• Coordinate OS configurations and deploy standard desktop images.
• Prepare equipment for shipping/receiving and support roaming duties.

Skills

Communication

Customer service

Independent work

Organizational skills

Troubleshooting

Education

Diploma in Information Technology, Computer Science, or related field

Tools

Active Directory

Exchange

ServiceNow

Remote control tools

Asset management tools

Job description

We are looking for a competent IT Support Engineer (Roaming) to provide technical support to our customers on various sites for desktops, laptops, printers, and authorized peripherals, ensuring smooth day-to-day operations across the organization while adhering to company standards and compliance requirements.

Technical Support & Maintenance

• Install, upgrade, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications.
• Support and maintain printers, computer hardware, and peripheral equipment.
• Perform preventive maintenance and remedial repairs on desktops, laptops, and printers.
• Customize desktop hardware to meet user specifications and site standards.
• Ensure compliance with warranty requirements and return defective parts to inventory.
• Monitor, operate, and restore service for PCs, laptops, and terminal service clients with authorized network access.
• Escalate complex issues to Tier 3 support when beyond scope.

Operational Tasks

• Respond to and resolve hardware and application support queries escalated from the service desk.
• Manage email accounts and distribution lists in Exchange.
• Administer user accounts and password resets in Active Directory.
• Deploy operating system configurations using standard tools and methodologies.
• Track and maintain hardware and software inventory.
• Familiarize end-users with basic hardware and software operations.
• Collaborate with vendors and IT teams to resolve technical issues and support branch builds/upgrades.
• Follow departmental procedures for fault resolution and suggest improvements to desktop standards.
• Prepare and arrange equipment for shipping/receiving.

Knowledge Development

• Maintain a strong understanding of IT operations, applications, and business processes.
• Develop technical expertise in company systems and specialized areas.
• Stay updated on operating systems and application software to provide high-level support.
• Demonstrate knowledge of company guidelines, processes, and procedures.

Requirements

• Diploma in Information Technology, Computer Science, or related field.
• 2-4 years of experience in desktop support or IT helpdesk roles.
• Strong technical knowledge of current protocols, operating systems, and standards.
• Strong troubleshooting skills for hardware and software issues.
• Hands‑on experience with Windows 10/11, Microsoft Office 365, Active Directory, Exchange, and remote control tools.
• Basic networking knowledge (routers, switches, firewalls, TCP/IP).
• Familiarity with ServiceNow or similar ticketing systems & asset management tools (e.g., HPAM).
• Advantageous:
  • Market data systems (Bloomberg, Reuters)
  • Middleware (TIBCO)
  • Scripting (Perl, Shell)
  • SQL and reporting tools
  • FIX protocol and TCP/IP

Soft Skills

• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Why Join Us?

• Work in a dynamic, tech-driven environment.
• Opportunities for skill development and career growth.
• Collaborative team culture with exposure to enterprise IT systems.