Urgent ! Service Desk Engineer (ITIL, Preventive Maintenance)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

5 days work week

On-call rotation

Job summary

TRUST RECRUIT PTE. LTD. in Singapore is seeking a Service Operations professional to join our team at the Ubi location.

You will assist and support service requests, track issues, coordinate with internal teams, and maintain documentation under contract terms. Candidates should hold a Diploma or Degree in Engineering, IT, or related fields, with 2–3 years in technical support or service operations, and familiarity with ITIL processes.

Qualifications

• Diploma or degree in Engineering, IT, Network Engineering, or related field.
• 2–3 years of experience in technical support, service operations, and basic logistics coordination.
• Exposure to technology-driven or service delivery environments preferred.
• Familiarity with ITIL processes (Incident, Problem, Change Management).

Responsibilities

• Assist and support service requests, issues tracking and documentation.
• Assist in customer communication.
• Maintain all service documentation and records.
• Coordinate internal teams to fulfil customer service requests.
• Assist preventive maintenance (routine checks), firmware updates and related maintenance activities as per contract frequency.
• Update and track internal inventory and update documentation.

Skills

ITIL Processes

Incident Management

Coordination

Documentation

On-call Support

Troubleshooting

Communication

Education

Diploma or Degree in Engineering, IT, Network Engineering, or related field

Job description

Highlights:

• Permanent job opportunity

• Great remuneration & benefits

• Great career progression

• 5 days work week, normal office working hour

• good experience in preventive maintenance, familiar with ITIL framework are welcome

• Location: Ubi

Responsibilities:

• Assist and support service request, issues tracking and documentation.

• Assist in customer communication.

• Maintain all service documentation and records.

• Coordinate internal teams to fulfil customer service requests.

• Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency.

• Update and track internal inventory and update documentation.

Requirements:

• Diploma or Degree in Engineering, IT, Network Engineering, or related field.

• Minimum 2–3 years of experience in technical support, service operations, and basic logistics coordination.

• Exposure to a technology-driven or service delivery environment preferred.

• Familiarity with ITIL processes (Incident, Problem, Change Management).

• Ability to track multiple service requests and issues, ensure timelines are met.

• Basic understanding of IT or technical service workflows.

• Experience in troubleshooting system or network-related incidents.

• Ability to work in a high-pressure, 24/7 operational environment.

• Focused on responsiveness, service recovery, and satisfaction.

• Strong ability to maintain accurate records and reports.

• Able to coordinate and facilitate between technical and non-technical teams.

• Proactive in identifying issues and driving resolution.

• Willingness to participate in on-call support rotation.