Upscale Restaurant Manager - Guest Experience & Operations

TungLok Group; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

TungLok Group is seeking a Restaurant Manager to supervise daily operations across front- and back-of-house teams in Singapore. You will ensure smooth service, maintain food quality, and deliver an exceptional guest experience.

In this full-time role, you will manage staff schedules, monitor sales and costs, handle cash and inventory controls, and coordinate promotions while upholding health and safety standards.

Qualifications

• Experience managing front-of-house and back-of-house teams.
• Strong customer service and guest feedback handling.
• Proficiency in food safety, menu knowledge, and POS usage.
• Ability to work weekends and holidays.
• Excellent communication and organizational skills.

Responsibilities

• Oversee daily restaurant operations to ensure service quality.
• Supervise front-of-house and back-of-house teams and manage staff schedules.
• Monitor sales, costs, cash handling, and inventory.
• Coordinate promotions and corporate initiatives to drive revenue.
• Address guest feedback and service recovery.
• Ensure health, safety, and hygiene compliance.
• Coach team members and support hiring and onboarding.
• Foster a customer-focused work culture.

Skills

Customer service

Communication skills

F&B operations

Staff coaching

Scheduling

POS systems

Job description

TungLok Group is seeking a Restaurant Manager to supervise daily operations across front- and back-of-house teams in Singapore. You will ensure smooth service, maintain food quality, and deliver an exceptional guest experience.

In this full-time role, you will manage staff schedules, monitor sales and costs, handle cash and inventory controls, and coordinate promotions while upholding health and safety standards.