Restaurant Manager

TungLok Group; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

TungLok Group is seeking a Restaurant Manager to supervise daily operations across front- and back-of-house teams in Singapore. You will ensure smooth service, maintain food quality, and deliver an exceptional guest experience.

In this full-time role, you will manage staff schedules, monitor sales and costs, handle cash and inventory controls, and coordinate promotions while upholding health and safety standards.

Qualifications

• Experience managing front-of-house and back-of-house teams.
• Strong customer service and guest feedback handling.
• Proficiency in food safety, menu knowledge, and POS usage.
• Ability to work weekends and holidays.
• Excellent communication and organizational skills.

Responsibilities

• Oversee daily restaurant operations to ensure service quality.
• Supervise front-of-house and back-of-house teams and manage staff schedules.
• Monitor sales, costs, cash handling, and inventory.
• Coordinate promotions and corporate initiatives to drive revenue.
• Address guest feedback and service recovery.
• Ensure health, safety, and hygiene compliance.
• Coach team members and support hiring and onboarding.
• Foster a customer-focused work culture.

Skills

Customer service

Communication skills

F&B operations

Staff coaching

Scheduling

POS systems

Job description

Company Description

TungLok Group, established in 1984, is Singapore’s leading restaurant group. Its concepts are known for quality and distinctive character, offering diverse cuisines including Cantonese, Northern Chinese, Vegetarian, Seafood specialties, Western, Japanese, and innovative Global Chinese cuisine. Beyond restaurant operations, the multi award-winning Group manufactures premium products such as gourmet dim sum and festive nian gao, as well as frozen “heat & serve” items under the Home Fiesta brand. TungLok’s Catering Division serves both premium and mid-market segments through brands like Tung Lok Catering, Bellygood, and Artistry, offering halal and non-halal menu options. Tung Lok Restaurants (2000) Ltd is listed on the Singapore Stock Exchange, reflecting its strong market presence and growth potential.

Role Description

The Restaurant Manager is responsible for overseeing daily restaurant operations to ensure smooth service, high food quality, and an excellent guest experience. This full-time, on-site role in Singapore includes supervising front-of-house and back-of-house teams, managing staff schedules, and maintaining service standards and cleanliness. The role involves monitoring sales and costs, handling cash and inventory controls, and implementing promotions or corporate initiatives to drive revenue. The Restaurant Manager will handle guest feedback and service recovery, ensure compliance with health, safety, and hygiene regulations, and coordinate with senior management on performance reporting. This position also includes coaching team members, supporting hiring and onboarding, and fostering a positive, customer-focused work culture.

Qualifications

• Strong Customer Service and Customer Satisfaction skills, with a focus on delivering a high-quality dining experience and effective service recovery.
• Excellent Communication skills for interacting with guests, team members, and management, and for handling feedback or conflict professionally.
• Solid understanding of Food & Beverage operations, including menu knowledge, food safety, and coordination between kitchen and service teams.
• Previous experience in restaurant or hospitality management, preferably in multi-concept or upscale dining environments.
• Strong organizational and time-management abilities, with attention to detail and readiness to work shifts, weekends, and public holidays as needed.
• Proficiency in basic office and point-of-sale systems; ability to interpret sales reports and operational metrics.