Restaurant Operations Manager — Service Excellence & Growth

ruxu tongsui group pte. ltd.; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

ruxu tongsui group pte. ltd. in Singapore seeks an experienced Restaurant Manager to oversee daily operations, drive service excellence, and lead a diverse team to deliver memorable dining experiences.

You will coordinate front-of-house and back-of-house activities, manage budgets, and implement strategies to elevate quality, efficiency, and guest satisfaction across the venue. This role requires strong leadership, F&B knowledge, and a track record of improving revenue and reducing costs while

Qualifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role.
• Proven customer service experience in a managerial capacity.
• Extensive food and beverage (F&B) knowledge, including the ability to recall ingredients and dishes to inform customers and staff.
• Familiarity with restaurant management software.
• Strong leadership, motivational, and people management skills.
• Acute financial management skills.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations to ensure smooth workflow and service delivery.
• Deliver superior customer service to maximize satisfaction and loyalty.
• Respond efficiently and accurately to customer complaints to resolve issues promptly.
• Regularly review product quality and research new vendors to maintain high standards.
• Organize and supervise staff shifts to optimize coverage and productivity.
• Ensure compliance with sanitation and safety regulations to uphold health standards.
• Manage the restaurant's public image and suggest improvements to enhance reputation.
• Control operational costs by identifying and implementing waste reduction measures.
• Promote the brand in the local community through word-of-mouth and restaurant events to increase visibility.
• Recommend marketing strategies such as discounts and social media ads to reach a broader audience.
• Train new and current employees on proper customer service practices to maintain service quality.
• Implement policies and protocols to sustain efficient future restaurant operations.

Skills

Leadership

Customer service management

F&B knowledge

Staff training

Financial management

Tools

Restaurant management software

Job description

ruxu tongsui group pte. ltd. in Singapore seeks an experienced Restaurant Manager to oversee daily operations, drive service excellence, and lead a diverse team to deliver memorable dining experiences.

You will coordinate front-of-house and back-of-house activities, manage budgets, and implement strategies to elevate quality, efficiency, and guest satisfaction across the venue. This role requires strong leadership, F&B knowledge, and a track record of improving revenue and reducing costs while