Travel Designer

SOUTHERN CROSS INTERNATIONAL (S) PTE. LTD.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

Southern Cross International (S) PTE. LTD. is seeking a Travel Designer to support inbound travel operations for Japanese groups in Singapore. You will learn end-to-end travel processes from hotel reservations to tickets and transportation while delivering exceptional customer service.

No prior travel-industry experience is required; we provide step-by-step guidance and training. Starting salary is SGD 3,000 with potential increases based on performance and progression after probation.

Qualifications

• Diploma in Tourism/Hospitality/Business Administration or related field preferred.
• Fresh graduates considered.
• Strong written and spoken English is required.
• Japanese language ability is a strong advantage.
• Proficient in email communication.
• Good numerical ability and attention to detail for quotes and invoices.
• Ability to handle multiple enquiries and bookings while meeting deadlines.
• Good knowledge of Singapore hotels, attractions, restaurants and transport services.
• Willing to travel to hotels, venues and other sites for onsite assignments.
• Willing to work outside standard hours when required.

Responsibilities

• Manage travel arrangements for Japanese groups visiting Singapore.
• Handle hotel reservations, itinerary planning, restaurant bookings, attraction tickets and transport arrangements.
• Prepare quotations and travel documents; coordinate with clients and partners.

Skills

English proficiency

Japanese language

Email proficiency

Numerical ability

Attention to detail

Communication

Organised

Multitasking

Customer service

Education

Diploma in Tourism/Hospitality/Business Admin

Job description

Do you enjoy working in a cosy environment with an amazing Singapore skyline view, including Marina Bay Sands?

Do you enjoy communicating with people, working with Japanese clients, and creating memorable travel experiences in Singapore?

If you are enthusiastic, willing to learn, and enjoy working with people — you may be the person we are looking for!

Work with Japanese Clients

Join our inbound travel team and learn how to manage travel arrangements for Japanese groups visiting Singapore.

No previous travel industry experience is required.

We will guide and train you step by step, from the basics to handling your own travel arrangements.

What You Will Learn

You will be guided through the complete inbound travel process, including

Hotel Reservations

Itinerary Planning

Restaurant Reservations

Attraction & Ticket Bookings

Transportation Arrangements

Quotations & Travel Documents

Communication with Japanese Clients & Partners

Checking details, deadlines and operational requirements You don't need to know everything from day one.

We believe the right attitude, willingness to learn and attention to detail are more important than experience.

Salary & Career Progression

Starting Salary: SGD 3,000

During the probation period, you will receive training and guidance to understand our workflow and travel operations.

After 3 months — Confirmation or Extension.

Salary will be reviewed based on individual performance:

SGD 3,000 – SGD 3,800

After 6 months — Performance Review

For strong overall performance and the ability to independently manage responsibilities:

SGD 4,000

Salary progression is performance-based and depends on your ability, responsibility, accuracy, communication and overall contribution to the team.

Your Working Environment

Imagine working in a cosy office environment with the Singapore skyline right outside your window, while communicating with our Japanese partners and helping create their Singapore travel experiences. If you are:

Positive and willing to learn

Comfortable communicating with people

Be able to speak Japanese will be an advantage but not necessary

Responsible and organised

Detail-oriented

Able to follow procedures and deadlines

Interested in Singapore travel and tourism

Interested in working with Japanese clients

Willing to grow together with the company

We would like to hear from you.

No Travel Experience? That's Okay.

We can teach you the travel business.

What we cannot easily teach is attitude, responsibility, willingness to learn and the desire to do things properly.

If you have these qualities, we will guide you step by step.

Join us and start your journey as a Travel Designer.

Requirements

• Diploma or relevant qualification in Tourism, Hospitality, Business Administration or a related field is preferred, but not required.
• Previous experience in inbound travel operations, tour planning, reservations, hospitality or destination management is an advantage.
• Fresh graduates with strong organisational and communication skills may also be considered.
• Good written and spoken English is required.
• Japanese language ability would be a strong advantage due to the company’s extensive work with the Japanese market.
• Proficiency in Email.
• Strong numerical ability and attention to detail when preparing quotations, checking costs and reconciling invoices.
• Ability to manage multiple enquiries and bookings while meeting deadlines.
• Good knowledge of Singapore’s hotels, attractions, restaurants and transportation services is preferred.
• Comfortable communicating with overseas agents, travellers, suppliers, tour guides and internal departments.
• Able and willing to travel to hotels, venues, attractions and other locations for onsite assignments.
• Able to remain contactable and provide operational support outside standard office hours when required.

Personal Attributes

The ideal candidate should be:

• Responsible, dependable and able to take ownership of assigned bookings.
• Highly organised, accurate and attentive to detail.
• Calm and practical when handling pressure, emergencies or last-minute changes.
• Service-oriented and committed to delivering a positive traveller experience.
• Resourceful and confident in resolving operational problems.
• Professional when communicating with clients, suppliers and colleagues.
• Able to work both independently and as part of a team.
• Flexible and prepared for the irregular operational demands of the inbound tourism industry.
• Commercially aware and mindful of costs, profitability and company procedures.
• Willing to learn, accept feedback and continuously improve.

Working Hours

• Standard working hours are Monday to Friday, from 9:00 AM to 6:00 PM.
• Due to the operational nature of inbound tourism, work may occasionally be required outside standard office hours, including evenings, weekends and Public Holidays.
• After-hours duties may include responding to urgent calls and messages, monitoring active tours, attending onsite assignments or resolving operational issues.
• Applicants must understand that flexibility and after-hours availability are essential requirements of this position.
• Any time off in lieu for approved work performed outside standard working hours must be authorised in advance and will be granted at the Company Director’s discretion, subject to company policy and the employee’s applicable employment terms.

What We Offer

• Exposure to inbound travel operations and destination management.
• Opportunities to design customised programmes for international leisure, educational and corporate groups.
• Practical experience working with hotels, attractions, restaurants, transport providers and tourism professionals.
• A multicultural working environment with opportunities to develop industry knowledge and business relationships.
• The opportunity to contribute ideas and help create meaningful travel experiences for visitors to Singapore and the region.
• Salary is negotiable based on experience.