Inbound FIT Business Leader (Manager)

H.I.S. International Travel Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

H.I.S. International Travel Pte Ltd in Singapore invites an Inbound FIT Business Leader (Manager) to drive the Singapore Inbound FIT business. You will oversee product development, sourcing, sales, and profitability from a leadership position.

The role requires at least five years in travel with three years in sales/managerial inbound operations serving Japanese clients, plus JLPT N1 proficiency. Office location is Tanjong Pagar; current and expected salary should be provided when applying.

Qualifications

• Minimum five years in travel and tourism with three years in inbound sales/management.
• Bachelor’s degree in hospitality, tourism, hotel management, or equivalent.
• Fluent in English and Japanese; JLPT N1 proficiency preferred.
• Strong business development and relationship management skills.

Responsibilities

• Develop and implement business strategies and KPIs for Inbound FIT.
• Source and develop travel products with hotels, attractions and restaurants.
• Identify new sales channels and expand market reach.
• Strengthen partnerships with local and HIS overseas offices.
• Analyze sales data to improve gross profit and revenue.
• Handle customer inquiries and provide after-hours support on a rotational basis.
• Communicate with managers and designated HIS contacts to align objectives.
• Perform additional duties assigned by management.

Skills

Leadership

Strategic thinking

Sales management

Team player

Resilience

Education

Bachelor’s Degree in Hospitality

Bachelor’s Degree in Tourism

Bachelor’s Degree in Hotel Management

Job description

Company Overview

H.I.S. is a Japan-based public listed company with over 100 offices worldwide. It offers comprehensive travel services, including airline and hotel reservations, original tours, and operates hotels and theme parks, delivering seamless and memorable travel experiences globally.

Job Summary

We are seeking a dynamic Inbound FIT Business Leader (Manager) to drive HIS Singapore’s Inbound FIT business. In this leadership role, you will oversee the full business cycle—from product development, sourcing, and sales to overall revenue and profitability management.

Responsibilities

• Develop and implement business strategies and KPIs to grow the Inbound FIT business
• Source and develop travel products by collaborating with local suppliers such as hotels, tourist attractions, and restaurants
• Identify and establish new sales channels to acquire customers and expand market reach
• Strengthen partnerships with local companies, and HIS overseas offices to enhance business opportunities
• Analyze sales performance data to improve gross profit and overall revenue
• Manage customer inquiries and provide timely support during emergencies, including handling the emergency hotline on a rotational basis outside business hours
• Communicate regularly with other managers and designated contacts within the HIS Group to align business objectives
• Perform additional functions as assigned by immediate superiors or management related to the role

Required competencies and certifications

• Minimum five (5) years of experience in the travel and tourism industry, including at least three (3) years in sales or managerial roles within Inbound Tour operations serving Japanese clients and stakeholders
• Bachelor’s Degree in Hospitality, Tourism, Hotel Management, or equivalent
• Proficiency in English and Japanese (with JLPT N1 Proficiency) to communicate effectively with Japanese clients and stakeholders, supporting business operations and relationship management
• Demonstrated innovation and resourcefulness by identifying new business opportunities and converting them into sales
• Ability to work effectively under pressure and collaborate as a team player
• Strong sense of responsibility and ownership in managing sales roles

Other Information

• Full-time position available: 01
• Job location: Tanjong Pagar
• Please specify your current and expected salary. Only shortlisted candidates will be notified.