Junior Travel Consultant

H.I.S. International Travel Pte Ltd; Singapore; On-site; SGD 32,000 - 46,000; Full time

Benefits offered by this job

Birthday Leave

Medical allowances

Familiarization trips

Bonuses

Job summary

H.I.S. International Travel Singapore is seeking a Travel Consultant in the Outbound division to help design and deliver personalized Japan travel experiences for clients.

You will assist with researching options, preparing itineraries, and coordinating bookings with guidance from senior staff. Minimum qualifications include a tourism/hospitality education and willingness to learn GDS systems, with strong English and Mandarin communication.

Qualifications

• Diploma or degree in Tourism, Hospitality, Business, or related fields (fresh graduates welcome)
• Strong interest in Japan travel and willingness to learn destination knowledge
• Prior travel planning experience is a plus but not required

Responsibilities

• Assist in researching Japan travel options including destinations, flights, hotels, tours, attractions, and transport under guidance from senior staff
• Learn and stay updated on basic Japan travel trends, promotions, and popular travel products
• Support senior consultants in preparing simple travel itineraries based on client needs
• Respond to customer enquiries with supervision, providing basic travel information and options
• Assist in creating customized Japan itineraries for individuals and groups
• Support booking processes for flights, hotels, tours, transportation, and activities using company systems
• Help maintain accurate client records and booking documentation
• Coordinate with internal teams and suppliers for confirmation and follow-ups
• Provide general customer service support and handle routine travel-related queries
• Perform administrative and operational support tasks as assigned

Skills

English & Mandarin

Travel research

Customer service

Teamwork

Education

Diploma/degree in Tourism or Hospitality

Job description

Job Description & Requirements

Company Overview

H.I.S. is a Japan-based public listed company with over 143 branches in 57 countries worldwide. It offers expertly planned travel, hotel, and theme park services, leveraging a global network to provide seamless travel experiences and innovative hospitality solutions.

Job Summary

Join H.I.S. International Travel Singapore as a Travel Consultant in the Outbound division to assist in designing and deliver personalized Japan travel experiences.

Working Hours:5 days per week, Sunday and Monday off
10:00 - 19:00 hrs (with 1 hr Lunch Break)

Responsibilities

• Assist in researching Japan travel options including destinations, flights, hotels, tours, attractions, and transport under guidance from senior staff

• Learn and stay updated on basic Japan travel trends, promotions, and popular travel products

• Support senior consultants in preparing simple travel itineraries based on client needs

• Respond to customer enquiries with supervision, providing basic travel information and options

• Assist in creating customized Japan itineraries for individuals and groups

• Support booking processes for flights, hotels, tours, transportation, and activities using company systems

• Help maintain accurate client records and booking documentation

• Coordinate with internal teams and suppliers for confirmation and follow-ups

• Provide general customer service support and handle routine travel-related queries

• Perform administrative and operational support tasks as assigned

Preferred Competencies & Qualifications

• Diploma or degree in Tourism, Hospitality, Business, or related fields (fresh graduates welcome)

• Strong interest in Japan travel and willingness to learn destination knowledge

• Prior travel planning experience (school projects, personal travel, or internships) is a plus but not required

• Willingness to learn Global Distribution Systems (GDS)

• Good communication skills in English & Mandarin (Majority of our customers are Mandarin-speaking and prefer to communicate in Mandarin. As this role involves handling customer enquiries, itinerary planning, and bookings, Mandarin is required to serve these customers effectively.)

• Detail-oriented with strong organizational skills

• Able to work in a fast-paced environment and handle multiple tasks with guidance

• Team player with a positive attitude and eagerness to develop in the travel industry

• Passion for travel and customer service mindset

Benefits:

• 5-day work week, with Sunday and Monday off

• Birthday Leave, Service Anniversary Leave, etc

• Optical, Dental and Medical allowances

• Opportunities to participate in familiarization trips

• Variable bonus based on company and individual performance