Logistics Service Officer

GKE Group of Companies; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Daily lunch provided

Transport provided at MRT stations

Medical and dental benefits

Attractive bonus scheme

Job summary

GKE Group of Companies is seeking a Logistics Service-focused professional to support daily customer orders, billing, and communications with Operations. The role emphasizes accuracy, timely updates, and professional call handling to ensure service excellence. Training will be provided for entrants.

You will work with the GKEExpress Logistics team to coordinate with external parties, prepare quotations when needed, and maintain proper documentation to support SOPs and continuous improvement.

Qualifications

• GCE O'Level or higher required, related education is a plus.
• Prior entry-level or fresh graduates are welcome with training provided.
• Strong communication and attention to details are essential.

Responsibilities

• Process daily customer orders and relay information to Operations.
• Handle billing and data entry accurately in systems.
• Answer customer calls and handle requests professionally.
• File or E-File documents after job completion.
• Escalate complaints to senior staff when needed.
• Support and guide assigned buddy as required.
• Prepare reports as requested by customers or supervisor.
• Verify contractor invoices and extract necessary information.

Skills

Customer Service

Logistics

Warehousing

Problem Solving

Tech Savvy

Microsoft Excel

WMS

Education

GCE O'Level or higher

Tools

iWMS

TMS

FMS

Job description

Job Description

We are on the lookout for a passionate individual who is eager to build a career in Logistics Service with a strong focus on customer service excellence. If you are ready to grow alongside a dynamic and supportive team, and become part of the GKE family—where every team member matters.

The successful candidate will be employed under the Group's subsidiary, GKEExpress Logistics Pte Ltd.

Company Overview

Our Vision is to become a leading integrated logistics service provider in the region, offering efficient, reliable and quality warehousing and logistics support to the local and overseas market by leveraging on technology and operational excellence.

Company Benefits at a Glance:

• Daily Lunch Provided

• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)

• Medical and Dental benefits

• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Job Responsibilities:

• Execute daily customer orders and relay info to Operations teams.
• Perform accurate billing and timely data entry in systems.
• Handle customer calls and requests professionally.
• File or E-File documents once jobs are completed.
• Escalate customer complaints or urgent matters to Senior Logistics Service Officer / Executive and above.
• Support and guide assigned buddy where needed.
• Prepare reports as assigned by customers or supervisor.
• Extract information and verify contractor invoices when needed.
• Coordinate with external parties/contractors to ensure work follows instructions.
• Understand key customer needs and support SOP development.
• Support in preparing and sending quotations when tasked.
• Support the Lead with any other duties as required.
• Take on any extra tasks or projects assigned by Managers/Management as required.

Key Competencies

• Well verse in handling and managing transportation, coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in License/Bonded/DG clearance permit declarations
• Ensures customer satisfaction through timely support and follow-up
• Ensures proper documentation and smooth execution of job orders
• Checks order accuracy (quantity, SKU, batch, expiry, etc.), billing as well
• Escalates matters promptly with suggested solutions
• Clear, concise, and professional in both verbal and written communication
• Competent in using iWMS / TMS / FMS

Job Requirements

• GCE ‘O’ Level and above or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders understands the requests/requirements
• Strong attention to detail, especially in document handling and order accuracy
• Able to multitask and handle pressure in a fast-paced environment
• Positive, Good teamwork and problem-solving skills

Additional Notes

Working Hours: 8:30am - 5:30pm (Monday - Friday)

Skills

Customer ServiceLogisticsWarehousingProblem SolvingTech SavvyMicrosoftExcelWMS