Claim Assesor Executive (Travel & Personal Accident) (6 months contract)

PERSOL; Singapore; Vor Ort; SGD 45.000 - 70.000; Vollzeit

Zusammenfassung

PERSOL is seeking an Insurance Claims professional to join our claims team in Singapore. You will assess travel, health and personal accident claims, ensure accurate payments, and provide excellent customer service.

Key responsibilities include managing pending claims, liaising with policyholders and medical institutions, and supporting system enhancements while staying compliant with regulations. The role requires analytical skills and a proactive, independent working style.

Qualifikationen

• Degree or Professional Insurance Certificate is required.
• 1 year of relevant experience in Accident & Health insurance claims is required.
• Strong analytical skills and attention to detail are essential.
• Excellent communication and interpersonal skills with a customer‑focused mindset.
• Strong organisational and time management skills.
• Proactive team player who can work independently.

Aufgaben

• Assess travel, health and personal accident insurance claims for policy coverage and accurate payments.
• Manage pending claims with appropriate reserves and timely closures.
• Liaise with policyholders and medical institutions to obtain documents.
• Respond to claims-related enquiries professionally.
• Deliver service excellence and build relationships with customers and partners.
• Identify opportunities to streamline claims processes and participate in improvements.
• Support UAT and system enhancement initiatives.
• Adhere to insurance regulations and company policies.
• Identify risks and implement mitigation measures.
• Undertake ad-hoc duties and projects as assigned.

Kenntnisse

Analytical thinking

Communication

Interpersonal skills

Time management

Team work

Proactive

Ausbildung

Degree or Professional Insurance Certificate

Jobbeschreibung

Job Purpose

Join our claims team and play a key role in assessing travel, health and personal accident insurance claims. You will ensure claims are processed accurately and promptly while delivering excellent customer service. You will also have opportunities to participate in process improvement initiatives and projects that enhance the overall claims experience.

Key Responsibilities

• Assess Insurance Claims: Review and assess travel, health and personal accident claims to determine policy coverage, verify supporting documents and ensure accurate and timely claim payments.
• Manage Pending Claims: Review outstanding claims, ensure appropriate claim reserves and follow up for timely resolution and closure.
• Liaise with Stakeholders: Contact policyholders and medical institutions to obtain clarification and outstanding documents.
• Handle Customer Enquiries: Respond to claims-related enquiries professionally and provide timely assistance.
• Deliver Service Excellence: Build positive relationships with customers and distribution partners through effective communication and quality service.
• Improve Processes: Identify opportunities to streamline claims processes and implement best practices.
• Support System Enhancements: Participate in user acceptance testing (UAT) for system upgrades and enhancements.
• Ensure Compliance: Adhere to company policies, insurance regulations and applicable legal requirements.
• Manage Risks: Identify potential business and compliance risks, stay updated on industry developments and recommend appropriate risk mitigation measures.
• Support Team Projects: Undertake other duties and ad-hoc projects as assigned by the supervisor.

Requirements

• Degree or Professional Insurance Certificate.
• At least 1 year of relevant experience in Accident & Health insurance claims.
• Good analytical skills and attention to detail, with the ability to assess claims accurately.
• Strong communication and interpersonal skills, with a customer-focused mindset.
• Good organisational and time management skills.
• A proactive team player who can also work independently.
• Ability to manage multiple claims while meeting service standards and deadlines.