Retail Learning and Development Partner

Chanel, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Wellbeing programmes

Learning & development opportunities

Parental leave

Job summary

CHANEL seeks a Retail Learning and Development Partner to empower Fashion Advisors through targeted coaching, training, and personalized development plans. You will partner with HR, boutique leadership, and regional teams to translate brand values into exceptional client experiences.

Design and monitor learning paths, deliver in-boutique training, and drive continuous improvement using KPIs and client feedback. This role requires agility, collaboration, and a passion for luxury retail education.

Qualifications

• Experience in learning and development in luxury retail.
• Ability to design and deliver coaching and training.
• Strong collaboration with HR, retail leaders and cross-functional teams.

Responsibilities

• Design, deliver, and monitor learning paths for the retail team.
• Observe client–staff interactions to identify learning needs.
• Develop and implement coaching plans; monitor progress and outcomes.
• Facilitate in-boutique learning sessions and on‑the‑floor coaching.
• Coach Fashion Advisors on client engagement and brand heritage.
• Provide timely feedback based on industry best practices.

Skills

Analytical skills

Observation skills

Collaboration

Communication

Agility

Multicultural experience

L&D passion

Innovative mindset

Confident speaker

Job description

Why this Mission?

Luxury Fashion Retail is evolving rapidly, with growing business size and client demands for individuality. CHANEL’s mission is to engage clients emotionally and durably, and this starts with engaging our own people. As the Retail Learning and Development Partner, you enable Fashion Advisors (FAs) to be the front face of CHANEL, building their confidence, presence, and prestige. The role is crucial for driving both FA loyalty and client loyalty, sustaining business growth through professionalization and personalized engagement Impact you can create in the role Empower Fashion Advisors by giving them a voice and presence, ensuring their contribution is recognized and valued. Customize and deliver learning solutions that build emotional connections between Fashion Advisors and clients. Drive the shift from mass training to individualized coaching, enhancing adaptability and flexibility among Fashion Advisors. Support people’s development by collaborating with HR, Retail Managers and Boutique leadership to foster career paths and growth opportunities. Enable Fashion Advisor to transmit CHANEL brand values, inspiring exceptional client experiences.

LEARNING PATH & COACHING MANAGEMENT

Design, deliver, and monitor learning paths for the retail team, ensuring Fashion Advisors (FAs) have clear development plans and access to relevant training. Observe client–staff interactions regularly to identify capability gaps and learning needs. Develop and implement individual and team coaching plans; monitor progress and track outcomes. Facilitate in-boutique learning sessions (Flash Training, Morning Meetings, collection briefings) using blended and digital learning methods. Coach FAs on adaptability and client engagement to build emotional connections and personalize service as well as on brand heritage and collection knowledge. Provide timely feedback based on industry best practices and CHANEL competency frameworks.

ONBOARDING & INTEGRATION

Design and deliver tailored onboarding programs for new hires, covering product knowledge, selling skills, and client experience. Support and guide onboarding buddies to ensure effective integration of new employees. Partner with experts (e.g., Client Engagement Management) to execute client action plans aligned with FA development needs.

COLLABORATION & CONTENT DEVELOPMENT

Co-create learning content and development roadmaps with L&D and cross‑functional teams. Partner with boutique management, HR, and regional teams to align learning initiatives with business objectives. Work with subject matter experts to ensure comprehensive product and service training.

TRACKING, REPORTING & QUALITY IMPROVEMENT

Monitor training effectiveness using KPIs and provide insights into staff performance and client trends. Share workforce and client insights with retail leaders to support decision-making. Use Client Satisfaction (CSS) data to refine learning strategies and drive continuous improvement.

PROCESSES & SYSTEMS IMPROVEMENT

Standardize and improve learning processes, including training administration and feedback systems. Ensure compliance with global and regional guidelines and update SOPs when required. Collaborate with IT, HR, and operations to enhance learning platforms and systems.

KEY STAKEHOLDERS

• Internal: Retail leaders, boutique teams, Fashion L&D, HR, marketing, Visual Merchandising, styling teams, regional L&D/HR, business partners.
• External: Training vendors, consultants, event venues, F&B providers, and production suppliers.

You are energized by Observing and analyzing client–staff interactions to identify growth opportunities for Fashion Advisors and the retail team. Designing creative learning and coaching solutions tailored to individual and boutique needs. Working in a fast-paced luxury retail environment, staying agile and adaptable amid change. Collaborating with diverse stakeholders, boutique teams, retail leaders, HR, and L&D to drive people and business impact. Facilitating meaningful conversations that empower individuals to build confidence, voice, and presence. Delivering engaging in-boutique training and on-the-floor coaching that supports real-time development. Challenging the status quo and introducing new ideas to enhance learning and client experience.

What You Will Bring

• Strong analytical and observation skills to generate insights and identify development opportunities.
• Excellent collaboration and communication skills, with the ability to build positive relationships across all levels.
• Agility and adaptability in a dynamic retail and learning environment.
• Ability to perform in a fast‑paced, multicultural, boutique setting.
• Passion for learning and development, with strong interest in luxury retail business.
• Innovative and proactive mindset in designing engaging learning solutions.
• Confidence to speak up, challenge the status quo, and drive people and client excellence.
• Successful adoption of best practices and strategic priorities across boutique teams.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity, complementarity, and effectiveness of our teams. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high‑end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.