Training & Development Lead - Hospitality Operations

kebabs faktory pte. ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Kebabs Faktory in Singapore seeks a Training Manager to lead the training and development function across the organisation, designing, implementing and managing structured programmes that align with service, food quality and brand standards.

You will develop curricula, onboarding, competency assessments and Train-the-Trainer initiatives, delivering engaging sessions and measuring impact to drive continuous improvement.

Qualifications

• Minimum 5 years of professional experience in Training, Learning & Development or related function.
• Experience developing and delivering structured training programmes.
• Proven experience conducting Training Needs Analysis (TNA).
• Proven experience developing training materials, manuals, presentations, assessments and learning resources.
• Experience facilitating both group and individual training sessions.
• Diploma or Degree in Training & Development, HR, Education or related discipline preferred.

Responsibilities

• Develop structured training programmes for frontline, kitchen, supervisory and management employees.
• Design training curricula, lesson plans, training modules, manuals, presentations and assessment materials.
• Establish onboarding and induction programmes for new employees.
• Develop role-specific training programmes based on job responsibilities and competency requirements.
• Review and update training programmes based on operational requirements and business needs.
• Conduct classroom, practical, workshop-based and on-the-job training programmes.
• Facilitate group training sessions for employees across different levels and functions.
• Deliver training on company policies, SOPs, customer service, food quality and brand standards.
• Conduct refresher and remedial training programmes where required.
• Adapt training delivery methods to different experience levels and learning needs.

Skills

Training programme development

Instructional delivery

Employee competency assessment

Learning & development

Facilitation / coaching

Project management

Education

Diploma or Degree in Training & Development, HR, Education, Hospitality Management or related discipline

Job description

Kebabs Faktory in Singapore seeks a Training Manager to lead the training and development function across the organisation, designing, implementing and managing structured programmes that align with service, food quality and brand standards.

You will develop curricula, onboarding, competency assessments and Train-the-Trainer initiatives, delivering engaging sessions and measuring impact to drive continuous improvement.