Trainer - Contact Centre - East

TDCX (SG) PTE. LTD.; Singapore; Hybrid; SGD 54,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical coverage

Flexible working arrangements

Job summary

TDCX (SG) PTE. LTD. is seeking a proactive Learning and Development professional to design, implement and evaluate training programs that elevate staff capabilities across our global client base. You will craft engaging modules, deliver sessions, and measure impact through aligned metrics.

The role focuses on scalable training solutions, adult learning principles, and collaboration with multi-disciplinary teams to enable workforce growth and overall business performance.

Qualifications

• Demonstrated experience in developing and delivering training programmes and content for new hires, existing staff, and upskilling initiatives.

Responsibilities

• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Evaluate the effectiveness of training modules in line with strategic plans to raise capabilities.
• Evaluate existing training programs and provide recommendations for improvement.
• Conduct Training Needs Analysis and develop programs to improve staff performance.
• Perform additional duties to support the organization and training quality system.

Skills

training design

instructional design

adult learning principles

communication skills

presentation skills

train the trainer

content development

Education

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Professional degree in any field

Tools

e-learning modules

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement.
• Conduct Training Needs Analysis and develop programs to improve existing staff performance.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 3 years of working experience in a training role within a contact centre or similar customer service setting, thorough understanding of government policies and procedures relevant to the contact centre's operations.
• Demonstrated experience in developing and delivering training programmes and content for new hires, existing staff, and upskilling initiatives.
• Proficiency in instructional design and adult learning principles.
• Strong communication and presentation skills, with the ability to convey complex information clearly and concisely.
• Expertise in utilising various training methodologies (e.g. train the trainer) and technologies to facilitate rapid learning and knowledge retention.
• Able to synthesis various new/updated programmes into comprehensive training resources (e.g. presentations, handouts, e-learning module).
• Excellent verbal and written communication skills in English and the language of supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.