Customer Service Officer (Government Agency - West)

TDCX (SG) PTE. LTD.; Singapore; Hybrid; SGD 28,000 - 42,000; Full time

Job summary

TDCX (SG) PTE. LTD. is seeking a customer service-oriented professional in Singapore to deliver excellent support via calls and emails, identify needs, and resolve issues with strategic solutions.

You will ensure timely follow-up, contribute to process improvements, and build lasting customer relationships in a dynamic call-centre setting. Ideal candidates have a GCE A-Level/Diploma/Degree and strong English communication, with familiarity in MS Office and team-oriented mindset for a fast-paced

Qualifications

• GCE 'A' Level/ Diploma/Degree with preferred experience in contact centre or service roles.
• Candidates with no experience are encouraged to apply.
• Proficiency in MS Office and ability to navigate multiple systems.

Responsibilities

• Provide excellent support to customers via phone, email, and other channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first-contact resolution and effective follow-up for case closures.
• Offer feedback on tools, resources, and procedures to improve customer experience.
• Build lasting relationships and go the extra mile to satisfy customers.

Skills

Customer service

Communication

English fluency

Time management

Team player

MS Office

Education

GCE A-Level / Diploma / Degree

Tools

MS Office

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Why join us?

• 5-day work week (Mon - Fri, 8.30am to 6pm)
• KPI incentives
• Training provided
• Working Location in West (Jurong East)

What is your mission?

• Provide excellent support experience to customers via relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs and ensure that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• GCE 'A' Level/Diploma/Degree with preferably 2 years of experience in contact centre setting; Candidates with no experience are encouraged to apply
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast-paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Additional information

This position will be in a call centre environment

Mobile phones/recording devices to be kept in a personal locker when on the call floor

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.