Trainer China Learning & Development 1-November-2026

TDCX, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Remuneration & perks

Medical coverage

Flexible work arrangements

Coaching & mentoring

Job summary

TDCX, Inc. is seeking a Sales Training & Coaching professional to partner with project teams to identify revenue opportunities and elevate the sales team's effectiveness.

You will train, mentor, and coach the sales force, developing coaching materials and programs to boost performance across products and services. The role requires strong communication and presentation skills, experience in curriculum development, and the ability to work cross-functionally.

Qualifications

• Excellent communication and presentation skills.
• Strong interpersonal skills and ability to train teams.
• Fluent English and local market language for supporting market.

Responsibilities

• Partner with the project team to identify revenue generation opportunities for products/services.
• Consult, train, mentor, and coach the sales team on revenue generation performance and sales effectiveness.
• Assess business needs with coaching plans to enhance knowledge and skills.
• Develop and maintain coaching materials for sales initiatives including presentations and handouts.
• Collaborate across departments to measure and enhance revenue generation activities.
• Identify opportunities to improve locations’ sales process and effectiveness.

Education

Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Partner with the project team to identify and analyse areas of revenue generation opportunities for products and/or services in support of business goals and to monitor the sales representative’s overall effectiveness throughout the sales pitching.
• Consult, train, mentor, and coach the sales team in areas that include revenue generation performance issues and overall sales effectiveness.
• Assess and analyze business needs with recommendations on coaching plans and programs to enhance knowledge and skills on sales generation.
• Develop and maintain coaching materials related to sales initiatives including presentations, job aids, participant handouts, virtual class materials, and other resources.
• Work cross-functionally between various departments to help measure, analyze and enhance the performance of revenue generation activities connected with counter sales effectiveness.
• Identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and monitor locations overall effectiveness throughout the sales process.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience with curriculum development and course material review management
• Familiarity with traditional and modern training methods, tools and techniques
• Strong communication and interpersonal skills
• Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

Job Segment: BPO, Quality Manager, Advertising, Operations, Quality, Marketing